CHAS CRONOVICH
Phoenix,AZ
Summary
Efficient project management skills in individual and group settings to meet established metrics and promote collaboration. Exceptional ability to identify opportunities of growth to provide quantifiable feedback for impactful outcomes. High-level of emotional intelligence to build strong relationships and pilot an everchanging work environment. Incredibly optimistic attitude with a passion for creating an inclusive work environment and encourage positive morale.
Overview
9
9
years of professional experience
Work History
Project Specialist, Investigations
Uber
Phoenix, AZ
02.2022 - Current
- Investigate 80-100 Rider, Driver, and Agent issues to identify key issues and provide actionable insights in bi-weekly reports to high level executives.
- Piloted and detected opportunities to improve data inputs and process for issue investigation, initiative tracking and documentation.
- Communicate cross-site and/or cross-departmentally to align on project scope, owners, actions and timing to resolve root cause issues and drive to completion.
COE Team Lead
Uber
Phoenix, AZ
03.2020 - 02.2022
- Assist in agent development by reviewing customer communications while additionally gaining insight into trending customer concerns
- Outline agent production through measurable data in order to track performance and mentor to maintain positive KPIs
- Ensure customer first culture is cultivated through 1:1 interactions and reflected in "Voice of the Customer" feedback forms.
COE Specialist II
Uber
Phoenix, AZ
11.2018 - 03.2020
- Identified opportunities for agent growth and assisted with Salesforce navigation to ensure correct use of company policies
- Provided top-tier customer service to highest performing drivers to assist in maintaining company brand expectations
- Compiled data to investigate trends of concerns and created more specific resources for agents to utilize when helping drivers.
Insurance Broker
Symmerty Financial
Phoenix, AZ
01.2017 - 11.2018
- Developed and maintained relationships with clients to network and meet mentioned needs to the highest standard
- Analyzed and communicated risk factors associated with potential coverage options to best fit the clients’ needs.
Club Leader
Madison School District
Phoenix, AZ
09.2013 - 01.2017
- Facilitated an environment of cooperation, learning, and structure to promote development among children within the program
- Organized and implemented six weekly club activities for up to 20 children per after school session.
Education
General Diploma -
Shadow Mountain High School
Phoenix, AZ05.2011
Skills
- Project Management
- Communication
- Critical Thinking
- Leadership
- Empathy
- Collaboration talent
Timeline
Project Specialist, Investigations
Uber
02.2022 - Current
COE Team Lead
Uber
03.2020 - 02.2022
COE Specialist II
Uber
11.2018 - 03.2020
Insurance Broker
Symmerty Financial
01.2017 - 11.2018
Club Leader
Madison School District
09.2013 - 01.2017
General Diploma -
Shadow Mountain High School
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