Chas Frink
New York
Summary
Adaptable and service-oriented professional with hands-on experience across customer service, food service operations, hospitality support, residential campus operations, and retail environments. Recognized for maintaining professionalism and composure in fast-paced, high-demand settings while consistently delivering strong communication, reliability, and team collaboration. Brings a combination of operational experience and formal education in Creative Writing, providing both practical workplace discipline and advanced written communication abilities.
Experienced in multitasking across customer-facing and operational roles including food preparation, inventory support, administrative assistance, sanitation compliance, and customer relations. Demonstrated ability to learn quickly, adapt to changing responsibilities, and contribute positively to team-oriented environments. Proven track record of reliability, workplace consistency, and maintaining strong customer satisfaction standards in physically demanding and high-volume settings.
Possesses strong interpersonal communication skills, organizational ability, and creative problem-solving strengths developed through both professional experience and academic training. Background includes residential support responsibilities as a Resident Assistant, where responsibilities required accountability, communication, and administrative coordination within a campus housing environment.
Currently seeking opportunities that offer professional growth, relocation potential, long-term career development, and advancement within operations, communications, administrative support, hospitality, media, or corporate environments. Motivated to contribute strong work ethic, adaptability, and communication skills to organizations focused on growth, professionalism, and team success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Deli, Prepared Foods, Dairy, and Seafood Clerk
Price Chopper
Norwich
10.2023 - Current
- Prepared fresh deli items according to quality and safety standards.
- Assisted customers with product selections and answered inquiries.
- Maintained cleanliness and organization in food preparation areas.
- Collaborated with team members to restock shelves and displays.
- Monitored product freshness and rotated stock as needed.
- Operated food service equipment safely and efficiently.
- Ensured compliance with health regulations in food handling practices.
- Trained new staff on proper food preparation techniques and safety protocols.
- Maintained cleanliness of work areas to ensure safety and sanitation standards were met.
- Adhered to all food safety regulations while preparing sandwiches, salads, soups, sushi rolls.
- Informed customers of specials on various deli items such as wings, wraps and subs.
- Received, stored and rotated products in the deli, prepared foods, dairy, and seafood departments.
- Organized shelves to maintain attractive displays that maximized sales potential.
- Provided timely assistance by responding quickly to customer inquiries regarding product availability.
- Performed general maintenance tasks such as cleaning counters and sweep floors.
- Operated slicing equipment for meats and cheeses in accordance with company policies.
- Greeted customers in a friendly manner to create a welcoming shopping environment.
- Trained new employees on proper handling of food items according to health codes.
- Ensured proper labeling of all products for accurate tracking purposes.
- Performed other duties as assigned by manager or supervisor related to deli operations.
- Restocked items as needed throughout the day to ensure adequate supply levels.
- Verified accuracy of orders prior to delivery or pickup by customers.
- Communicated inventory needs to supervisor in order to keep stock levels up-to-date.
- Participated in weekly inventory checks by counting stock levels at beginning and end of shift.
- Prepared special orders upon request including customized sandwiches and platters.
- Monitored expiration dates on perishable items so that outdated products were removed from shelves promptly.
- Followed department procedures for pricing merchandise and completing cash transactions accurately.
- Weighed out seafood items according to customer requests or store standards.
- Assisted customers with product selection and provided helpful advice about recipes and meal planning.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Cleaned and sanitized utensils, dishes or silverware.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared workstations with ingredients and tools to increase efficiency.
- Monitored temperatures of prepared food and cold-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Took and recorded temperatures of food, refrigerators and freezers.
Crew Member
McDonald's
Norwich
05.2023 - 09.2023
- Prepared and assembled food orders for customers efficiently.
- Maintained cleanliness and organization of workstations throughout shifts.
- Operated kitchen equipment according to safety standards and procedures.
- Assisted customers with menu inquiries and provided recommendations.
- Collaborated with team members to ensure smooth service during peak hours.
- Processed transactions accurately using point-of-sale systems.
- Monitored inventory levels and reported shortages to management promptly.
- Trained new crew members on operational procedures and customer service standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Directed patrons to restrooms and other amenities within facility.
Resident Assistant
Tompkins Cortland Community College -SUNY
Dryden
06.2022 - 09.2022
- Facilitated peer support sessions for students facing academic challenges.
- Coordinated community events to enhance student engagement and involvement.
- Managed residence hall operations, ensuring a safe living environment.
- Provided conflict resolution support between residents to promote harmony.
- Assisted in organizing educational workshops on various topics for residents.
- Developed and implemented programs to foster community building among students.
- Maintained communication with administration regarding resident needs and concerns.
- Offered guidance to new students during orientation and transition periods.
- Completed routine rounds, checking with residents to meet care needs.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Monitored assigned areas for cleanliness and security purposes.
- Welcomed new residents and assisted with community adjustment.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed positive relationships with all members of the residence hall community.
- Managed administrative tasks, maintenance requests, room change process, and incident reports.
- Responded to emergency situations within the residence hall.
- Maintained accurate records of incidents that occurred in the residence hall.
- Responded and assisted with diverse needs of residents on wing.
- Served as an information resource for residents regarding campus services.
- Provided guidance to first year students transitioning into college life.
- Enforced University policies while maintaining an atmosphere conducive to learning.
- Served as positive role model for diverse group of individuals.
- Maintained student safety by enforcing compliance with campus rules.
Cook
Chartwells Schools Dining Services
Hamilton
08.2018 - 01.2020
- Prepared nutritious meals following dietary guidelines and recipes.
- Maintained cleanliness and organization of kitchen equipment and workspaces.
- Assisted in food preparation and presentation for school meal services.
- Collaborated with team members to ensure efficient kitchen operations.
- Operated kitchen tools and equipment safely and effectively.
- Monitored food quality and freshness throughout the cooking process.
- Followed food safety protocols to prevent cross-contamination.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Resolved customer complaints regarding food quality or services provided.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Prepared fresh sandwiches using quality ingredients and standard recipes.
- Assisted customers with menu selections and special requests efficiently.
- Prepared dough and toppings for pizzas following standardized recipes.
- Operated ovens and kitchen equipment to cook pizzas to perfection.
- Maintained cleanliness and organization in the kitchen area during shifts.
- Trained new staff on pizza-making techniques and kitchen procedures efficiently.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Kept stations stocked and ready for use to maximize productivity.
Education
Associate of Arts - Creative Writing
Tompkins Cortland Community College
Dryden, NY 08.2020 - 05.2023
Otselic Valley Central School District
South Otselic, NYSkills
- Food safety
- Customer assistance
- Product knowledge
- Inventory management
- Equipment operation
- Sales support
- Team collaboration
- Quality assurance
- Cash handling
- Conflict resolution
- Time management
- Communication skills
- Training and mentoring
- Problem solving
- Attention to detail
- Weighing products
- Temperature monitoring
- Preparing orders
- Placing orders
- Packaging seafood
- Replenishing stock
- Maintaining freshness
- Slicer operation
- Rotating products
- Sanitizing surfaces
- Cleaning procedures
- Weighing product
- Fish filleting
- Portion control
- Display restocking
- Fixing displays
- Workplace safety
- Packing shrimp
- Fish processing
- Knife handling
- Seafood handling
- Nutritional information
- Fish identification
- Cross-contamination prevention
- Seafood preparation
- Case sanitizing
- Health code standards
- Waste reduction
- Product wrapping
- Display design
- Store policies and procedures
- Teamwork and collaboration
- Speech clarity
- Analytical thinking
- Adaptability and flexibility
- Engaging with diverse customers
- Sales and promotions
- Excellent communication
- Organization
Affiliations
- Lengthy knowledge and experience using computer software, namely: Zoom, Microsoft Teams, Word, PowerPoint and Skype
- Demonstrates an ability to design logos, photography editing, and social media post editing to optimize engagement
- In-depth knowledge of the current media market around several niches, including Video Games, Computers, Fashion, TV and Movies
- An adept proficiency in written communications, using word choice and skills learned while pursuing a Creative Writing degree
Accomplishments
- Recipient of a perfect "10" score on a Secret Shopper at a retail grocery store with multiple other "9" and "9.5" scores
- One of the most flawless attendance records in company history, most notably a 3 year instance where there had only been 5 days of work missed total (all related to excused reasons like medical)
- Often recognized and applauded for training new hires, showing up on time, availability to work any shift and hours and covering shifts for call-outs/no shows
Timeline
Deli, Prepared Foods, Dairy, and Seafood Clerk
Price Chopper
10.2023 - Current
Crew Member
McDonald's
05.2023 - 09.2023
Resident Assistant
Tompkins Cortland Community College -SUNY
06.2022 - 09.2022
Associate of Arts - Creative Writing
Tompkins Cortland Community College
08.2020 - 05.2023
Cook
Chartwells Schools Dining Services
08.2018 - 01.2020
Otselic Valley Central School District