Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Education
Bootcamp Graduate - Software Development
Eleven Fifty Academy
Indianapolis, IN
11.2020 - 05.2021
Bachelor of Science - Psychology
Indiana University - Purdue University At Columbus
Columbus, iN
08.2010 - 08.2015
Work History
RV Sales Associate
Camping World RV Sales
04.2024 - Current
Expedited deal closings by coordinating closely with finance and service departments, ensuring seamless transaction process for customers.
Enhanced dealership reputation by consistently delivering exceptional customer experiences.
Expanded market reach through targeted marketing initiatives and local community involvement.
Supported positive work environment that fostered collaboration among team members, driving excellence across sales department.
Assisted customers in determining their needs, presenting suitable RV options based on their preferences and budget requirements.
Streamlined sales processes by effectively utilizing dealership software for inventory management and client tracking.
Director of Sales, Finance, and Marketing
Edmundson RV Sales
06.2021 - 03.2024
Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
Improved customer satisfaction by effectively explaining financing options and ensuring transparent process.
Ensured highest level of ethical standards were maintained within department, safeguarding both dealership's reputation and customer trust.
Utilized advanced software tools to streamline workflows and enhance productivity within F&I department efficiently.
Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
Enhanced dealership profitability through successful sale of finance and insurance products and maintain monthly PVR of 10-14%.
Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
Developed lending institution roster from 5 banks to 30, allowing for more deals to get approved. While also increasing aftermarket products from 2 to 6.
Increased average profit per unit from $4,438 to $8,609, and average backend profit from $828 to $3,367.
Boosted brand awareness by implementing targeted marketing campaigns and strategic partnerships.
Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
Spearheaded digital marketing efforts, including website redesign and social media strategy, driving significant growth in online traffic and conversions.
Utilized advanced analytics tools to monitor campaign performance, making data-informed adjustments as needed to improve results continuously.
Managed team of sales representatives, providing guidance, coaching and support.
Established pricing strategies to maintain competitive pricing and maximize profits.
RV Sales Associate
Edmundson RV Sales
01.2021 - 06.2021
Forged and nurtured impactful relationships with customers to cultivate loyalty.
Developed and grew leads through repeat business and customer referrals.
Used consultative sales approach to understand customer needs and recommend relevant offerings to obtain over 100 delivered deals.
Engaged customers in social conversations to create pleasant and easy shopping experience.
Enhanced dealership reputation by consistently delivering exceptional customer experiences.
Consultant
Self-employeed
01.2020 - 12.2020
Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
Created and implemented database designs and data models.
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
Designed tailored training programs for employees at various levels within organization, boosting overall skillsets.
Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Created spreadsheets to track and identify cost analysis and quality issues.
Operations Specialist
Wolff Indiana, LLC
02.2018 - 12.2019
Tracked and analyzed reports to determine where improvements in business could be made
Generated reports of findings to help management with making key decisions
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Developed and implemented part numbering system to help with inventory tracking and data analysis
Production increased roughly 25% due to scheduling changes implemented
Created and implemented strategies for improving operational efficiency and accuracy.
Monitored supply chain and managed all logistics functions for company.
Family Support Specialist
Centersone Of America
04.2016 - 01.2018
Used interactive visuals and static worksheets to teach each student algebra and writing techniques
Organized activities for birth parents and in-home support counselors
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
Worked to improve and enhance patient lives through effective and compassionate care
Documented data and completed accurate updates to case records
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Increased youth participation in pro-social activities by 10-50%, depending on patient, through collaboration with therapist assistants and community resources.
Production Worker
Wolff Industries Inc.
08.2014 - 04.2016
Monitored machinery in operation to identify concerns and make corrections or report complex problems
Used hand trucks, forklifts and scissor lifts to complete tasks and transport items
Maintained maximum organization and productivity by properly sorting project components on work tables
Conducted quality inspections of finished products and made minor repairs to meet project expectations
Department Head
Orscheln Farm & Home
04.2012 - 10.2015
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
Trained team members in successful strategies to meet operational and sales targets
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
Designed and built over 5 displays per season to generate customer interest in store merchandise.
Retail Associate
Orscheln Farm & Home
06.2011 - 04.2012
Maintained clean and welcoming store environment to enhance overall shopping experience for customers.
Participated in regular inventory audits, identifying discrepancies and ensuring accurate record-keeping practices were followed.
Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Prototype Technician
Ackeret Engineering, Inc.
05.2010 - 06.2011
Communicated effectively with cross-functional teams to resolve issues related to design specifications or manufacturing constraints.
Maintained safe work environment by adhering to established safety protocols and reporting any potential hazards promptly.
Reduced rework time by effectively troubleshooting problems and addressing root causes during prototyping process.
Enhanced prototype quality by conducting thorough inspections and identifying areas for improvement.
Contributed to cost reduction efforts by identifying opportunities for material savings and process improvements throughout prototyping phase.
Grounds Crew Member
Crothersville Community Schools
05.2008 - 05.2010
Promoted teamwork among crew members through clear communication and cooperation during project execution.
Increased efficiency in daily tasks by utilizing proper tools and techniques for each job assignment.
Enhanced green spaces by performing routine maintenance tasks, such as mowing, trimming, and edging.
Improved safety on grounds by promptly removing debris and maintaining walkways.
Skills
Flexible Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
RV Sales Associate
Camping World RV Sales
04.2024 - Current
Director of Sales, Finance, and Marketing
Edmundson RV Sales
06.2021 - 03.2024
RV Sales Associate
Edmundson RV Sales
01.2021 - 06.2021
Bootcamp Graduate - Software Development
Eleven Fifty Academy
11.2020 - 05.2021
Consultant
Self-employeed
01.2020 - 12.2020
Operations Specialist
Wolff Indiana, LLC
02.2018 - 12.2019
Family Support Specialist
Centersone Of America
04.2016 - 01.2018
Production Worker
Wolff Industries Inc.
08.2014 - 04.2016
Department Head
Orscheln Farm & Home
04.2012 - 10.2015
Retail Associate
Orscheln Farm & Home
06.2011 - 04.2012
Bachelor of Science - Psychology
Indiana University - Purdue University At Columbus
08.2010 - 08.2015
Prototype Technician
Ackeret Engineering, Inc.
05.2010 - 06.2011
Grounds Crew Member
Crothersville Community Schools
05.2008 - 05.2010
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