Dillyn mitchell

Lead Sales Associate

Dollar General

07.2024 - Current

Handled cash register operations and customer transactions to process payments.
Resolved customer issues promptly, ensuring satisfaction and loyalty.
Processed and stocked merchandise in accordance with store standards.
Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Performed inventory control procedures to manage stock.
Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Managed inventory effectively, minimizing stock-outs and overstock situations.
Trained, coached, and mentored new sales associates for maximum performance.
Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
Delivered excellent customer service for repeat business and referrals.
Trained new sales associates to ensure consistent performance across the team.
Developed and maintained knowledge of current sales and promotions.
Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Trained new employees on customer service, money handling and organizing strategies.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Informed customers of promotions to increase sales productivity and volume.