Performance driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Work History
Funeral Services Assistant
3 Months
Sollon Funeral Home | 2026.08 - Current
Facilitated respectful removals of deceased individuals from various locations.
Facilitated planning and coordination of funeral services, ensuring compassionate support for families.
Prepared facilities for visitations and services, maintaining a respectful environment.
Supported funeral directors during services by providing assistance during and after
Service Advisor
4 Months
Washington Ford | 2026.04 - 2026.08
Assisted customers in understanding service options and pricing structures.
Coordinated service appointments to optimize technician schedules and minimize wait times.
Provided expert recommendations on vehicle maintenance to enhance customer satisfaction.
Resolved customer inquiries and concerns through effective communication and problem-solving skills.
SERVICE ADVISOR
3 Months
Shults Ford | 2025.11 - 2026.02
Assisted customers in understanding vehicle features and services offered.
Coordinated service appointments to optimize workflow and customer satisfaction.
Communicated with technicians to relay customer concerns and service needs.
Assisted with scheduling appointments for service work to be performed on vehicles.
Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
SERVICE ADVISOR
2 Years 2 Months
John Sisson Nissan | 2023.09 - 2025.11
Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Developed estimates by costing materials, supplies, and labor.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Maintained high customer satisfaction standards to meet or exceed targets.
Scheduled & distributed temporary vehicles to customers designated on service needs.
SALES CONSULTANT
2 Years 8 Months
Premiere Auto Sales | 2021.01 - 2023.09
Cultivated productive relationships with existing customers through exceptional follow-up after sales.
Worked with fellow sales team members to achieve group targets.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Listened to customers to understand needs and refer to optimal services.
Greeted incoming customers and provided expert sales and service to drive revenue.
Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
Followed-up with clients after installations to assess quality service and customer satisfaction.
SERVER
6 Months
Southpointe Golf Club | 2021.09 - 2022.03
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Provided exceptional service to high volume of daily customers.
Trained new employees on restaurant procedures and plating techniques.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
DETAILER/PORTER
3 Years 10 Months
Washington Ford | 2017.11 - 2021.09
Cleaned cars both externally and internally by hand or with use of automated equipment.
Used steam cleaning equipment to remove dirt from engine and engine compartment.
Served clients with on-site detailing services at businesses and homes.
Ordered and restocked supplies to keep workplace operating smoothly.
Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
Maintained inventories of cleaning supplies.
Performed preventative maintenance to maintain proper functioning of service tools and equipment.
Education
Associate of Applied Science - Criminal Justice
California University of Pennsylvania | California, PA | 05.2021
High School Diploma
Canon McMillian High School | Canonsburg, PA | 06.2019
Skills
Team Oriented
Closing Tactics
Consultative Sales
Product Management and Pricing
Open Minded
CDK & Reynolds Trained
Negotiation Tactics
Conflict resolution
Customer Liaison
Web Technologies and Services
Customer Relationship Management
Customer Communication
Google Docs / Sheets
Sales Development
Estimation development
Timeline
Funeral Services Assistant
Sollon Funeral Home
2026.08 - CurrentRead More
Service Advisor
Washington Ford
2026.04 - 2026.08Read More
SERVICE ADVISOR
Shults Ford
2025.11 - 2026.02Read More
SERVICE ADVISOR
John Sisson Nissan
2023.09 - 2025.11Read More
SERVER
Southpointe Golf Club
2021.09 - 2022.03Read More
SALES CONSULTANT
Premiere Auto Sales
2021.01 - 2023.09Read More
DETAILER/PORTER
Washington Ford
2017.11 - 2021.09Read More
Canon McMillian High School
High School Diploma
Read More
California University of Pennsylvania
Associate of Applied Science from Criminal Justice