Marcus Pierce
Kingwood,Tex
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Funeral Services Assistant
Dignity Memorial
05.2023 - Current
- Enhanced family satisfaction by providing compassionate support and assistance during funeral services.
- Collaborated with colleagues to ensure all aspects of funeral services were executed according to plan despite tight deadlines or unexpected challenges.
- Streamlined service preparation through effective coordination with clergy, florists, caterers, and other vendors.
- Supported bereaved families in creating personalized memorial tributes that honored the life of their loved one.
- Assisted with the preparation and display of the deceased, ensuring respectful presentation throughout the visitation and service period.
- Contributed to an organized environment by maintaining clean viewing rooms, chapels, lounges, offices, and restrooms.
Loss Prevention Specialist
Target
05.2021 - 04.2022
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
Correctional Officer
Iowa State Penitentiary
08.2019 - 02.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Shift Manager
Pizza Hut
05.2014 - 08.2019
- Trained new employees to maximize team performance
- Managed schedules, accepted time off requests and found coverage for short shifts
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Kept employees operating productively and working on task to meet business and customer needs
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department
Education
Associate of Applied Science -
Commonwealth Institute of Funeral Service
Houston, TX08.2024
High School Diploma -
Fort Madison High School
Fort Madison, IA05.2016
Skills
- Staff education and training
- Multitasking proficiency
- Data entry
- Complaint resolution
- Upselling techniques
- Computer literate
- Customer-oriented
- Skilled problem solver
- Detail-oriented
- Quick learner
- Positive and friendly
- Organizational abilities
Timeline
Funeral Services Assistant
Dignity Memorial
05.2023 - Current
Loss Prevention Specialist
Target
05.2021 - 04.2022
Correctional Officer
Iowa State Penitentiary
08.2019 - 02.2020
Shift Manager
Pizza Hut
05.2014 - 08.2019
Associate of Applied Science -
Commonwealth Institute of Funeral Service
High School Diploma -
Fort Madison High School
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