Kiya Woods
El Cajon,CA
Summary
Self-motivated professional with extensive experience in guest services. Skilled in customer relations, recordkeeping, and problem-solving. Proven ability to maintain a positive atmosphere through outgoing communication and greeting of guests. Committed to resolving issues and ensuring customer satisfaction. Excellent at handling high-stress situations with polished and tolerant responses.
Overview
6
6
years of professional experience
Work History
Funeral Services Assistant
Funeraria Del Angel
Chula Vista, CA
09.2022 - Current
- Assisted funeral directors in the coordination of funeral services, including scheduling and overseeing visitation hours, memorial services, and burials.
- Conducted transfers of deceased from place of death to mortuary or crematory facility.
- Ensured that facilities were properly prepared prior to viewings or ceremonies taking place.
- Greeted guests upon arrival at the funeral home and directed them accordingly.
- Supervised funeral processions to direct cemetery parking.
- Arranged for pallbearers, clergy members, musicians, florists and other service providers as needed.
Guest Advocate
Target
El Cajon, CA
07.2020 - 09.2022
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Trained in other departments in order to be able to help out around when issues arose.
- Maintained an organized workspace while stocking merchandise.
Salon Assistant
Hairapy Salon And Spa
National City, CA
06.2018 - 09.2019
- Sanitized tools, followed safety standards and kept salon clean and safe.
- Shampooed, conditioned and rinsed clients' hair.
- Welcomed, greeted, and sat clients daily.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Collected payment from customers and scheduled next appointments.
- Assessed inventory levels of salon retail products to maintain well-stocked stations.
Education
High School Diploma -
Steele Canyon High School
Spring Valley, CA06.2020
Associate of Science - Nursing
Grossmont College
El Cajon, CASkills
- Customer Service
- Issue Resolution
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Resilient
- Open-minded
- Effective Communication
- Positive Attitude
- Stress Tolerance
- Adaptable
Additional Information
- Lots of volunteer work involving the church
Accomplishments
- Employee of the month
References
References available upon request.
Timeline
Funeral Services Assistant
Funeraria Del Angel
09.2022 - Current
Guest Advocate
Target
07.2020 - 09.2022
Salon Assistant
Hairapy Salon And Spa
06.2018 - 09.2019
High School Diploma -
Steele Canyon High School
Associate of Science - Nursing
Grossmont College
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