CHASE ATHERTON
Monroe
Summary
Looking for somewhere that I can learn and also grow in a professional manner. Working hard and having opportunities to move up in a company. A work environment that I can work hard in and learn in. Focused professional with experience in customer service, maintenance scheduling and documentation. Frequently praised as efficient by peers, I can be relied upon to help your company achieve its goals. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
WSI Service Manager / Technical Expert US/ Canada
Vitronic Machine Vision
10.2022 - Current
- Oversaw commissions and service operations to ensure timely and effective customer support.
- Oversaw installation and service operations to ensure timely and effective customer support.
- Implemented process improvements to enhance team efficiency and service quality.
- Developed training programs for new staff, fostering skill development and knowledge retention.
- Collaborated with engineering teams to address product issues, enhancing customer satisfaction.
- Established strong relationships with clients, ensuring alignment on service expectations and solutions.
- Led cross-functional teams in troubleshooting complex technical issues, driving resolution efficiency.
- Evaluated industry trends to identify opportunities for service enhancements and competitive advantage.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Project and Account Management
- Worked with integrators to train and setup the line for our sensor.
Lead HVAC Technician
Metro Air Services
Loganville, GA
03.2016 - Current
- Diagnosis, repair, and fix all residential HVAC equipment
- Performed routine and scheduled maintenance services.
- Sell parts and equipment to homeowners
- Assisted with new hire orientation and employee training.
- Experienced with social media and communications platforms.
- Responded quickly to meet customer needs and resolve problems.
- Troubleshot minor problems and reported larger technical issues.
- Defined problems, collected data, established facts and validated conclusions.
11 Bravo Infantryman
U.S. Army
Ft Carson, CO
04.2013 - 02.2016
- Heavy weapons Co
- Team leader
- Squad leader
- Head armorer
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Troubleshot minor problems and reported larger technical issues.
- Adhered to quality and service standards to support operational goals.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Met deadlines while maintaining high-quality deliverables.
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Worked with coworkers to complete tasks.
- Performed routine and scheduled maintenance services.
- Participated in ongoing training to enhance own job skills and knowledge.
- Defined problems, collected data, established facts and validated conclusions.
- Performed general maintenance and repair.
Mechanic
S&H Erectors
Soddy Daisy, TN
06.2010 - 12.2012
- Maintained the vehicles and machinery
- Worked plant shut downs when needed
- Replaced, and adjust defective fuel injectors, carburetor parts and gasoline filters.
- Inspected vehicles for damage and record findings so that necessary repairs can be made.
- Performed routine and scheduled maintenance services.
- Installed, adjusted and repair hydraulic and electromagnetic automatic lift mechanisms used to raise and lower automobile windows, seats and tops.
- Tore down, repair and rebuilt faulty assemblies, such as power systems, steering systems and linkages.
- Sparked plugs, fuel filters, air filters and batteries in hybrid electric vehicles.
- Troubleshooted fuel, ignition and emissions controlled systems, using electronic testing equipment.
- Tested electronic computer components in automobiles to verify proper operation.
- Disassembled units and inspected parts for wear, using micrometers, calipers and gauges.
- Replaced damaged components to address vehicle malfunctions.
- Reviewed and prioritized assigned work orders and coordinated workflow to meet quoted deadlines.
Mechanic
P&A Auto Service
Ringgold, GA
02.2005 - 05.2010
- Operated infrared engine analyzers and compression gauges to analyze and diagnose vehicle issues.
- Installed, adjusted and repair hydraulic and electromagnetic automatic lift mechanisms used to raise and lower automobile windows, seats and tops.
- Adjusted vehicle systems to meet manufacturer performance specifications.
- Replaced, and adjust defective fuel injectors, carburetor parts and gasoline filters.
- Inspected vehicles for damage and record findings so that necessary repairs can be made.
- Replaced damaged components to address vehicle malfunctions.
- Communicated with customers to discuss vehicle symptoms and provide preliminary cost estimates.
- Tested electronic computer components in automobiles to verify proper operation.
- Tore down, repair and rebuilt faulty assemblies, such as power systems, steering systems and linkages.
- Sparked plugs, fuel filters, air filters and batteries in hybrid electric vehicles.
- Addressed common parts replacement to correct symptoms resulting from pistons, rods and gears.
- Explained complex repair procedures in simplified terms to support informed decision-making and customer satisfaction.
- Used charts, technical manuals and experience.
- Disassembled units and inspected parts for wear, using micrometers, calipers and gauges.
- Followed checklists to complete inspections of brake and fuel systems.
- Rewired ignition systems, lights and instrument panels.
- Aligned wheels and steering mechanisms using alignment equipment and wheel-balancing machines.
- Troubleshooted fuel, ignition and emissions controlled systems, using electronic testing equipment.
- Performed routine and scheduled maintenance services.
- Ensured proper and efficient functioning.
- Maintained cleanliness of work area.
- Repaired engine management systems and related sensors for flexible fuel vehicles (FFVs).
- Rebuilt parts, such as crankshafts and cylinder blocks.
- Retrofitted vehicle fuel systems with aftermarket products to enhance combustion and fuel efficiency.
Education
High School Diploma -
Parkview High School
Lilburn, GA05-2003
Skills
- Critical Thinking
- Office 360
- Time Management
- Diagnostic Techniques
- Computer knowledge
- Equipment Maintenance
- Complex Problem-Solving
- Work Crew Monitoring
- Predictive and Preventive Maintenance
- Learning Strategies
- HVAC Tools Software
- Team Player
- Troubleshooting
- Repairing
- Mechanics
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
- Employee training and development
- Time management
- Workflow management
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Crew leadership
- Outgoing and energetic
- Service scheduling
- Employee supervision
- Operational efficiency
- Work Planning and Prioritization
- Staff motivation
- New employee hiring
- Service quality management
- Staff management
- Service documentation
- Technical troubleshooting
- Interpersonal relationships
- Project management
- Technical support
- Team scheduling
- Project planning
- After-sales support
- Sales support
- Task delegation
Certification
Robotic Certifications from Fanuc, and Kuka
WSI Certification from Vitronic Machine Vision
MIG Welding certification from Lincoln Electric.
Timeline
WSI Service Manager / Technical Expert US/ Canada
Vitronic Machine Vision
10.2022 - Current
Lead HVAC Technician
Metro Air Services
03.2016 - Current
11 Bravo Infantryman
U.S. Army
04.2013 - 02.2016
Mechanic
S&H Erectors
06.2010 - 12.2012
Mechanic
P&A Auto Service
02.2005 - 05.2010
High School Diploma -
Parkview High School