Chase Bias
Lake Worth,FL
Summary
Dynamic and dependable Sales Associate and Customer Service Agent with over 10 years of experience in diverse retail environments, consistently driving results through exceptional reservation management and optimized booking processes. Recognized for delivering Five-Star Forbes-level customer service, fostering teamwork, and demonstrating adaptability to ensure seamless operations and high client satisfaction. Committed to enhancing sales by creating memorable customer experiences while adeptly solving problems and maintaining excellence under pressure. A proven track record underscores a dedication to achieving organizational goals and elevating the customer journey.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Reservation Specialist
The Boca Raton Resort and Club
Boca Raton, FL
11.2021 - Current
- Managed reservation system to optimize guest bookings and enhance operational efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated with departments to ensure seamless guest experiences from booking to check-out.
- Implemented process improvements that streamlined reservation workflows and reduced errors.
Front Desk Agent
Eau Palm Beach Resort & Spa
Manalapan, FL
02.2021 - 11.2021
- Resolved guest inquiries and complaints promptly, maintaining high levels of customer satisfaction.
- Implemented streamlined communication with housekeeping and maintenance teams to ensure timely service delivery.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions at front desk operations.
- Collected room deposits, fees, and payments.
- Collaborated with management to identify opportunities for process improvements, elevating overall operational efficiency.
Reservation Specialist
The Breakers of West Palm Beach
Palm Beach, FL
11.2020 - 02.2021
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
Front Desk Guest Service Agent
Boca Resort And Club
Boca Raton
11.2012 - 11.2020
- Managed guest check-in and check-out processes to ensure smooth arrivals and departures.
- Addressed guest inquiries and resolved issues promptly to enhance guest satisfaction.
- Coordinated room assignments and maintained accurate occupancy records using property management systems.
- Provided information on hotel services, local attractions, and dining options to promote guest engagement.
- Trained new staff on front desk procedures and customer service standards to maintain quality service.
Guest Service Agent
Marriott International
Boca Raton
11.2009 - 11.2012
- Served as a friendly, hardworking, and punctual employee.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Worked well independently and on a team to solve problems.
- Led teams with resourcefulness and strong leadership skills.
- Worked well in a fast-paced and rapidly changing environment.
- Enhanced guest stay by up-sell rooms on arrival
Sales Associate
Sunglass Hut
Boynton Beach, FL
01.2008 - 11.2009
- Delivered exceptional customer service, enhancing overall shopping experience.
- Resolved customer inquiries efficiently, fostering trust and loyalty.
- Maintained product knowledge to assist customers in selecting suitable eyewear.
- Collaborated with team members to achieve monthly sales targets consistently.
Education
BA - Hospitality Management
Florida Atlantic University
Boca Raton08-2010
Diploma - undefined
Santaluces High School
Lake Worth06-2005
Skills
- Luxury 5 Star Forbes selling and Customer Service experience
- Communication Skills
- Active listening skills
- Team development
- Reservation software
- Sales background
- Hospitality operations
- Telephone reservations
- Phone etiquette
- Upselling proficiency
Websites
Certification
- CPR, Boca Resort and Club, December 2012 – Present
- Poker Certificate, Ace Of Spades, August 2012 – November 2012
Languages
English
Interests
Skiing, Traveling, Gym, Surfing, Cruising
Timeline
Reservation Specialist
The Boca Raton Resort and Club
11.2021 - Current
Front Desk Agent
Eau Palm Beach Resort & Spa
02.2021 - 11.2021
Reservation Specialist
The Breakers of West Palm Beach
11.2020 - 02.2021
Front Desk Guest Service Agent
Boca Resort And Club
11.2012 - 11.2020
Guest Service Agent
Marriott International
11.2009 - 11.2012
Sales Associate
Sunglass Hut
01.2008 - 11.2009
Diploma - undefined
Santaluces High School
BA - Hospitality Management
Florida Atlantic University