Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chase Cassel

Madison Heights

Summary

Sales-driven, customer-focused, and tech-oriented professional with 8+ years of experience in hospitality, client engagement, and consultative sales. Passionate about leveraging technology, data analysis, and AI tools to drive business growth and improve team efficiency. Proficient in Microsoft Office Suite including Excel, with completed Coursera coursework in data analysis. Experienced in using AI tools like ChatGPT to optimize workflows, client research, and presentations. Currently seeking a role ...

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server & Restaurant Manager

Foxcroft Wine Company
09.2018 - 04.2025
  • - Led a high-performing service team to deliver elevated guest experiences in a fine wine environment.
  • - Advised guests on wine pairings using WSET Level 2 certification to enhance satisfaction and revenue.
  • - Managed wine inventory and vendor relations while optimizing digital menus using backend database tools.
  • - Organized and hosted off-site and in-home wine tasting events, leveraging presentations to drive sales.
  • - Built long-term client relationships with education-based selling strategies and personalized service.

Associate Trainer

Panera Bread
11.2015 - 09.2018
  • - Trained and onboarded new hires in line cook, cashier, and front-of-house service roles.
  • - Maintained high standards for quality, speed, and customer service across team functions.
  • - Mentored team members to foster growth, performance, and adherence to brand standards.

Education

B.A. - Psychology and Criminal Justice

Grand Valley State University
Allendale, MI
04.2018

Skills

  • B2C Sales & Consultative Selling
  • Technology & Data Analysis (Excel, Coursera coursework)
  • AI Fluency (ChatGPT, workflow optimization, client research)
  • Relationship Building & Upselling
  • Event Hosting & Presentation Skills
  • Microsoft Office & POS Systems
  • Inventory Management & Team Leadership
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Certification

  • WSET Level 2 Award in Wines
  • Wine & Spirit Education Trust - April 2024
  • Coursera - Data Analysis Fundamentals

Timeline

Server & Restaurant Manager

Foxcroft Wine Company
09.2018 - 04.2025

Associate Trainer

Panera Bread
11.2015 - 09.2018

B.A. - Psychology and Criminal Justice

Grand Valley State University

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