Chase Donnahoe
Waynesville,NC
Summary
Results-driven professional with extensive experience in field service and mechanical repair. Known for strong troubleshooting skills and a commitment to safety, consistently streamlining processes to enhance operational efficiency and customer satisfaction. Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Pro Property Services
Waynesville, NC
07.2025 - Current
- Operated heavy machinery including hydraulic excavators, loaders, skid steers to complete earth moving tasks within budget and safety guidelines.
- Conducted equipment inspections and performed routine maintenance to ensure operational efficiency.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Assisted in the installation of new appliances, ensuring compliance with safety standards.
- Responded promptly to service calls, demonstrating strong problem-solving skills in high-pressure situations.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $5,000.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
- Worked with diverse types of weather and ground conditions.
- Researched and implemented new technologies and equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Revenue Cycle Specialist
Daybreak Treatment Solutions
Fort Lauderdale, FL
05.2022 - 02.2025
- Analyzed patient accounts to ensure accuracy and resolve discrepancies in billing processes.
- Assisted in auditing financial reports to maintain accuracy and support organizational compliance initiatives.
- Developed process improvements that streamlined workflows, reducing turnaround time for claim resolutions.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Identified and resolved payment issues between patients and providers.
- Balanced and reconciled accounts.
- Played key role in transition to new billing system, ensuring smooth conversion with minimal disruption to operations.
- Enhanced revenue collection efficiency with robust follow-up procedures on delinquent accounts.
- Enhanced transparency of financial policies to patients, reducing confusion and increasing upfront collections.
- Helped clients make optimal decisions on amounts and timing of capitalization.
- Reviewed and processed claims submissions, ensuring compliance with regulatory guidelines and payer requirements.
Mechanical Technician
Wholesale Muffler
Hallandale, FL
05.2018 - 05.2022
- Conducted inspections and diagnostics on exhaust systems to ensure optimal performance.
- Repaired and replaced mufflers, pipes, and other components using hand tools and power equipment.
- Collaborated with team members to streamline workflow processes, improving service turnaround times.
- Trained junior technicians on safety protocols and proper equipment handling procedures.
- Led troubleshooting efforts for complex mechanical problems, enhancing overall operational efficiency.
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
- Completed complex repair projects within tight deadlines, minimizing production disruptions and ensuring timely delivery of finished products to customers.
- Kept detailed records of repairs and maintenance for reference in future work.
- Provided technical assistance during new equipment installations, reducing commissioning timeframes while ensuring proper setup according to manufacturer specifications.
- Participated in quality assurance protocols, verifying that finished products met or exceeded established standards and identifying areas for further improvement.
- Achieved high levels of customer satisfaction through prompt resolution of technical issues and effective communication with clients throughout the service process.
- Negotiated with suppliers to secure high-quality materials at lower costs, improving budget efficiency.
- Optimized energy usage by retrofitting older equipment with more efficient mechanical components.
- Completed detailed inspections of electrical and mechanical components to identify issues.
- Operated variety of tools and equipment to complete mechanical repairs.
- Conducted root cause analysis to identify source of mechanical system malfunctions.
- Streamlined workflow by organizing workspace and tools for maximum efficiency and safety.
- Followed optimum preventative maintenance plans for complex mechanical systems.
- Collected and analyzed data to identify trends and develop solutions to existing mechanical problems.
Education
High School Diploma -
Western Highschool
Davie, FL05-2018
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Power tools operation
- Heavy equipment repair
- Heavy lifting
- Equipment inspection
- Safety assessment
- Accountability and work ethic
- Work order prioritization
- Field production
- Equipment oversight
Languages
English
Full Professional
Timeline
Field Service Technician
Pro Property Services
07.2025 - Current
Revenue Cycle Specialist
Daybreak Treatment Solutions
05.2022 - 02.2025
Mechanical Technician
Wholesale Muffler
05.2018 - 05.2022
High School Diploma -
Western Highschool