CHASE DUNCAN
Signature Valet
Salt Lake City
1
Certification
7
years of professional experience
Aspiring IT professional currently pursuing a Bachelor's degree in Cybersecurity at Western Governors University (WGU), with professional experience in technology-focused customer support, team training, inventory systems, documentation, and operational problem solving. Experienced supporting customers with mobile devices and applications, resolving issues, learning new technologies, and using business systems to improve daily operations. Seeking an entry-level IT Support, Help Desk, Technical Support, or related role to apply developing cybersecurity and IT knowledge while building a long-term career in technology.
Work History
Warehouse Manager
3 Years 9 Months- Recognized as Employee of the Quarter in 2024 for outstanding performance in warehouse management.
- Manage inventory and fleet coordination while using business technology and operational systems to support efficient daily workflows.
- Use Microsoft and Emanage systems to document information, streamline processes, and support operational decision-making.
- Apply problem-solving and quality-control practices to resolve operational issues and maintain consistent processes.
- Lead and train team members, including facilitating training on iOS and Android applications and supporting adoption of technology tools.
- Maintain strong attention to safety, compliance, documentation, and process accuracy in a fast-paced operational environment.
Valet Driver
4 Years 4 Months- Coordinate with team members to ensure timely vehicle retrieval and delivery during high-volume events.
- Provide customer support, respond to guest requests, and resolve service issues in a fast-paced environment.
Mobile Expert
2 Years 4 Months- Provided customer-facing technical support by helping customers select, configure, and understand mobile devices and service options.
- Educated customers on device features, applications, and product functionality across mobile technology platforms.
- Resolved customer questions and complaints efficiently while maintaining a strong customer-service experience.
- Managed product inventory and ensured device availability and accurate stocking.
- Collaborated with team members to improve sales and service strategies and conducted training for new staff on company policies.
Education
Bachelor's Degree - Cybersecurity
Currently Enrolled
Skills
Technology: Microsoft applications; iOS and Android applications; technology utilization; business/inventory systems
Support: Customer service; problem resolution; technical product education; troubleshooting-oriented support
Operations: Database documentation; inventory management; quality control; process improvement; operational efficiency
Professional: Team training; employee supervision; collaboration; conflict resolution; goal setting; safety/compliance
Certification
Forklift Certification
ADDITIONAL
Actor / Promotional Model — Demonstrates communication, professionalism, adaptability, and comfort working with diverse people and environments.
Timeline
Warehouse Manager
Interior Solutions
01.2023 - CurrentRead More
Valet Driver
Signature Valet
06.2022 - CurrentRead More
Mobile Expert
T-Mobile
02.2020 - 06.2022Read More
Western Governors University (WGU)
Bachelor's Degree from Cybersecurity
Read More