Chase Hanee
Customer Support and Operations leader with more than 10 years of experience driving customer service excellence across multi-location operations. Expertise in support operations, customer escalations, workflow optimization, CRM administration, service delivery, and cross-functional collaboration. Demonstrated success improving operational consistency, coaching employees, strengthening customer relationships, and delivering exceptional customer experiences in fast-paced, customer-focused environments.
Known for leading through accountability, resolving high-impact customer issues, improving operational processes, and creating service environments that balance business objectives with customer satisfaction.
Work History
Property Manager
3 Years 8 MonthsProvided operational leadership for daily customer support activities while overseeing customer accounts, billing, rentals, payments, and service delivery.
Key Contributions
Served as the primary escalation resource for complex customer issues, delivering timely resolutions while maintaining positive customer relationships.
Directed daily customer-facing operations to ensure consistent execution of company service standards and operational procedures.
Maintained comprehensive CRM documentation supporting accurate customer records, account management, and operational compliance.
Collaborated with internal business partners and external vendors to resolve operational challenges and improve customer outcomes.
Managed delinquent account recovery through proactive customer engagement while preserving long-term customer relationships.
Supported continuous operational improvement through effective communication, organization, and execution.
Resident Manager
8 Years 10 MonthsSupported customer support operations across a 10-location district while acting as the primary resource for escalated customer issues and operational guidance.
Key Contributions
Led resolution efforts for complex customer concerns involving account management, billing, policy interpretation, and service recovery.
Delivered high-volume phone and email support while consistently meeting service expectations.
Trained and mentored new team members on CRM documentation, customer communication, escalation procedures, and service best practices.
Monitored service requests to support timely issue resolution and adherence to established service standards.
Recommended operational process improvements that enhanced consistency and customer satisfaction.
Partnered with district leadership to improve support operations and strengthen overall service performance.
Driver/Guard
5 Years 2 MonthsPerformed mission-critical responsibilities within a highly regulated operation requiring exceptional accuracy, accountability, and adherence to established procedures while consistently delivering professional customer service.