Chase Henry
Monroe,MI
Summary
Productive Seller possessing excellent customer service mindset and 3 years of experience overseeing entire selling process from inventory creation to shipping. Detailed and dependable individual proficient in Web Design and graphics paired with in-depth knowledge of product and still image photography. Skillful in managing and listing inventory and identifying new product opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Self Employed E-Commerce Reseller
Ebay
07.2021 - Current
- Contacted customers to follow-up on Internet and telephone sales inquiries, and negotiated sales offers
- Created and produced promotional product samples to offer previews to potential customers.
- Managed sales channels and competitive marketplaces by defining unique value proposition, and sale prices.
- Developed and maintained relationships with resellers, partners and customers to maximize sales growth.
- Attended reselling events online to learn additional information on how to better serve customer needs
Member Service Representative
Directions CU
05.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Amazon Fulfillment Associate
Amazon
11.2020 - 07.2021
- Selected and filled orders from stock to fulfill customer requirements.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Attended ASC meetings to ensure associate safety across fulfillment center by employing safety strategies
- Followed procedures at all times for personal and team safety and kept amnesty robotics floor clear and clean.
Education
Associate of Applied Science - Business Administration
Monroe County Community College
Monroe, MI08.2024
Skills
- Customer Engagement
- Social Media Marketing
- Administrative Oversight
- Trend Tracking
- Shipping
- Product Sourcing
Websites
Accomplishments
- Documented and resolved customer complaint which led to [Results].
Certification
- Foundations of User Experience Design, Google - Jun 2 2023
- The UX Design Process Empathize, Define, and Ideate
Music Composition
Music has been a life long positive outlet for me throughout my life. It has been my favorite go to hobby activity creating my own songs on my computer. I couldn't be more grateful for the talent I have developed over the years.
Timeline
Member Service Representative
Directions CU
05.2023 - 10.2023
Self Employed E-Commerce Reseller
Ebay
07.2021 - Current
Amazon Fulfillment Associate
Amazon
11.2020 - 07.2021
Associate of Applied Science - Business Administration
Monroe County Community College
- Foundations of User Experience Design, Google - Jun 2 2023
- The UX Design Process Empathize, Define, and Ideate
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