Chase Joy
Newbern,TN
Summary
Performance-driven Associate with a stellar record of achievement in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader that is successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Also a former Division 1 athlete that is competitive, goal oriented, and not afraid of a challenge.
Overview
9
9
years of professional experience
Work History
Business Owner
Elevated Sports Nutrition
Dyersburg, TN
07.2024 - Current
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Ensured compliance with all local laws and regulations related to the business operations.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Oversaw daily operations of the business and provided guidance when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Loan Coordinator
First Citizens National Bank
Dyersburg, TN
05.2022 - Current
- Reviewed and analyzed customer loan applications to determine creditworthiness.
- Compiled financial documents and verified customer information for accuracy.
- Developed and maintained relationships with customers, lenders, and other stakeholders.
- Coordinated loan closings by verifying documentation and scheduling closing dates.
- Provided guidance on the types of loans available to customers based on their needs and qualifications.
- Processed loan payments, interest charges, fees, and principal balances as needed.
- Monitored loan portfolios to ensure compliance with applicable laws and regulations.
- Maintained accurate records of all transactions including payment histories, account balances.
- Analyzed credit reports to assess risk factors associated with potential borrowers.
- Developed strategies for mitigating risks associated with lending activities.
Assistant Branch Manager
Republic Finance
Dyersburg, Tennessee
10.2021 - 05.2022
- Monitor daily operations and support Branch Manager in necessary duties.
- Interview prospective loan customers and accepts applications for all type of consumer loans.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Acts as a loan underwriting officer within lending authority limits and recommends credit decisions on loans over assigned credit limits to appropriate level of management.
- Developed strategy to achieve target sales goals.
- Built client rapport through frequent individualized recommendations for financial products and services.
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
- Evaluated credit application to determine risk factors and financial feasibility.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Analyzed trends in collections activity for management reporting purposes.
- Performed accounts receivable duties, including collections on past due balances.
Sales/Customer Specialist
CarMax
Jackson, TN
03.2021 - 09.2021
- Compiled, interpreted and verified crucial financial data, both actual and projected.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Advised clients on which purchases to make and why.
College Football Player
The Univeristy of Tennessee at Martin
Martin, TN
01.2017 - 11.2020
- Exercised strong leadership skills and practiced self-discipline on and off field.
- Showed discipline and responsible nature during and outside of competitions.
- Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
- Listened to coaches, trainers and support staff and implemented suggestions to enhance team contributions.
- Supported and mentored junior team members to promote collaboration and improve collective expertise.
College Football Player
The University of Memphis
Memphis, TN
05.2016 - 01.2017
- Adhered strictly to rules and regulations of activities department and district.
- Successfully balanced 25 hours per week of athletic activities while managing demanding academic schedule.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
Voluntary Assistant
STAR Physical Therapy
Dyersburg, TN
03.2016 - 06.2016
- Filed and retrieved records to support business needs and boost team productivity.
- Called upon physicians to give updates on patient care.
Voluntary Worker
Omega Strength & Fitness
Newbern, TN
01.2016 - 04.2016
- Inspected finished products for quality and adherence to customer specifications.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Answered multiple calls per day to answer customer questions.
- Handled all delegated tasks, including managing and keeping the gym sufficient.
Education
Interdisciplinary Studies
The University Of Tennessee - Martin
Martin, TN11.2020
Dyer County High School
Newbern, TN05.2016
Skills
- Leader
- Team building
- Supervision
- Team management
- Organization
- Relationship development
- Time Management
- Judgement & Decision making
- Social Perceptiveness
Affiliations
- Selected amongst my peers & the Leadership Program Committee to take part in the Leadership Academy Program for First Citizens National Bank.
- Dean's list for the Spring Semester 2020.
- Lettered all 4 Years of being a part of the UTM football team.
- Team captain for the Dyer County Varsity Football team 2 out of the 4 years.
- Received 1st team All-region Honors 2015-2016
- “Best Defensive Lineman Award”
Timeline
Business Owner
Elevated Sports Nutrition
07.2024 - Current
Loan Coordinator
First Citizens National Bank
05.2022 - Current
Assistant Branch Manager
Republic Finance
10.2021 - 05.2022
Sales/Customer Specialist
CarMax
03.2021 - 09.2021
College Football Player
The Univeristy of Tennessee at Martin
01.2017 - 11.2020
College Football Player
The University of Memphis
05.2016 - 01.2017
Voluntary Assistant
STAR Physical Therapy
03.2016 - 06.2016
Voluntary Worker
Omega Strength & Fitness
01.2016 - 04.2016
Interdisciplinary Studies
The University Of Tennessee - Martin
Dyer County High School
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