Chase Ketch
Las Vegas,NV
Summary
Hands-on leader with superior knowledge of organization and employee training functions. Expert trainer with commitment to proper implementation of policies, procedures and regulations.
Overview
6
6
years of professional experience
Work History
Opening Shift Manager
Marcos's Pizza
Las Vegas, NV
02.2023 - 01.2024
- Commenced daily operations by arriving half an hour before opening to unlock doors and meticulously set up workstations for efficient workflow.
- Spearheaded inventory management, ensuring optimal stock levels and product quality throughout business hours.
- Monitored the opening shift operations ensuring that all employees were working efficiently.
- Provided training and mentoring to new team members on customer service techniques.
Assistant Manager
Domino's Pizza
Oklahoma City, OK
03.2021 - 03.2023
- Seamlessly processed customer orders, prepared food items with precision, and delivered exceptional service.
- Skillfully handled customer inquiries and concerns, resolving issues promptly to ensure customer satisfaction.
- Managed end-of-day tasks including cash reconciliation and driver payouts, maintaining accurate financial records
Crew Trainer
McDonald's
Guthrie, OK
10.2017 - 03.2020
- Provided comprehensive training to new team members, imparting knowledge on McDonald's operational protocols and ensuring adherence to quality standards.
- Acquired a deep understanding of all store procedures, from efficient order processing to equipment maintenance, enabling effective training delivery and operational support.
- Encouraged open communication between trainees and management throughout the learning process.
Skills
- Staff Training and Development
- Store Organization
- Employee Supervision
- Demonstrates Exceptional Customer Service Abilities
- Proficient in Food Handling and Preparation Techniques
- Experienced in Money Management and Cash Handling Procedures
- Skilled in Inventory Management Practices
- Capable of Safely Lifting Over 50 lbs
- Strong Time Management and Organizational Skills
- Possesses Reliable Transportation for Flexible Work Schedules
Timeline
Opening Shift Manager
Marcos's Pizza
02.2023 - 01.2024
Assistant Manager
Domino's Pizza
03.2021 - 03.2023
Crew Trainer
McDonald's
10.2017 - 03.2020
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