P. Caroline Jenkins
Kill Devil Hills,NC
Summary
Strategic Opening Shift Manager with 4 years of customer service experience. Skilled at providing teams with the guidance and support to initiate service functions within deadline-driven environments. Committed to excellent customer service and employee training.
Overview
4
4
years of professional experience
Work History
Opening Shift Manager
Jersey Mike's Subs
Southern Shores, NC
06.2023 - Current
- Handled customer service issues and rectified employee problems.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Opened facility daily and prepared areas for service.
- Resolved customer complaints in an efficient and professional manner.
- Supervised employees during busy opening shift, checking orders for accuracy and completing tasks.
- Provided training and mentoring to new team members on customer service techniques.
Sales Associate
7 Eleven Gas Station
Kill Devil Hills, NC
01.2023 - 04.2024
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cashier
Dollar Tree
Kill Devil Hills, NC
09.2022 - 01.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Server
Cul’s Courhouse Grill
Charles City, VA
04.2022 - 08.2022
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Processed payments accurately using cash registers or point-of-sale systems.
Housekeeper
Shutters On The Banks
Kill Devil Hills, NC
01.2022 - 05.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Deli Clerk
Kitty Hawk Deli
Kitty Hawk, NC
04.2021 - 12.2021
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Supervised deli staff to ensure efficient customer service.
- Resolved customer complaints in a professional manner.
Crew Member
Jersey Mike's Subs
Southern Shores, NC
04.2020 - 12.2020
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
Skills
- Health and Safety Compliance
- Employee Supervision
- Decision-Making Capabilities
- Task Delegation
- Staff Training and Development
- Customer Service
- Facility Opening
- Payment Processing
- Customer Retention
Languages
Spanish
Limited
Timeline
Opening Shift Manager
Jersey Mike's Subs
06.2023 - Current
Sales Associate
7 Eleven Gas Station
01.2023 - 04.2024
Cashier
Dollar Tree
09.2022 - 01.2023
Server
Cul’s Courhouse Grill
04.2022 - 08.2022
Housekeeper
Shutters On The Banks
01.2022 - 05.2022
Deli Clerk
Kitty Hawk Deli
04.2021 - 12.2021
Crew Member
Jersey Mike's Subs
04.2020 - 12.2020
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