Melissa Cason
Hannibal,MO
Summary
Hands-on leader with superior knowledge of organization and employee training functions. Commitment to proper implementation of policies, procedures, and regulations.
Reliable Opening Shift Manager recognized for ability to complete tasks with high productivity and efficiency. Skilled in team leadership, time management, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring smooth operations during critical opening hours.
Overview
5
5
years of professional experience
Work History
Opening Shift Manager
McDonald's
Hannibal , MO
03.2021 - Current
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Opened facility daily and prepared areas for service.
- Implemented campaigns and promotions to help with developing goods and services.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed strategies for increasing sales while controlling costs within budget parameters.
- Conducted regular audits of cash registers at the start of each shift.
- Assigned tasks to staff members according to their skills and abilities.
- Greeted customers entering the store, providing them with a friendly and welcoming atmosphere.
- Provided training and mentoring to new team members on customer service techniques.
- Handled customer service issues and rectified employee problems.
- Monitored the opening shift operations ensuring that all employees were working efficiently.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Maintained a safe work environment by monitoring employee performance and implementing safety protocols.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Instacart Shopper
Instacart
Hannibal, Missouri
03.2021 - Current
- Suggested comparable products to replace out-of-stock items.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
- Greeted customers and answered product or service questions.
- Asked store associates for help locating missing products.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Listened to customer needs to identify and recommend best products and services.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Followed all safety protocols while driving.
- Contacted customers prior to delivery to coordinate delivery times.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Ensured that the correct order was delivered to the customer.
- Maintained accurate records of mileage, fuel consumption, and delivery charges, ensuring transparency and accountability.
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
- Analyzed customer address to determine best route for timely delivery.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Loaded and unloaded delivery vehicles with food items.
- Maintained positive relationships with customers to promote further business opportunities.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Observed strict food safety and handling procedures during transport to maintain the quality and integrity of meals.
- Carried food in insulated bags to maintain hot or cold temperature.
Delivery Driver
Door dash
11.2020 - Current
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Navigated routes with relevant map programs and GPS systems.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Kept accurate logs of all deliveries and trips.
- Handled merchandise in accordance with product handling standards.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Transported and safely delivered items to prevent damage or loss.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Utilized GPS and maps for efficient route planning.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Level 1 Med Aide / Insulin
Bristol manor
Palmyra , MO
01.2020 - 04.2020
- Provided basic patient care such as changing dressings, bathing, feeding and ambulating patients.
- Answered questions from patients regarding their medications or treatments.
- Monitored health and well-being of clients and reported significant health changes.
- Helped maintain accurate patient charts by updating information regularly.
- Collected specimens for testing and prepared them for laboratory analysis.
- Took vital signs such as pulse rate, temperature, blood pressure and weight of patients.
- Performed routine office duties such as filing, answering phones and scheduling appointments.
- Built strong and trusting rapport with clients and loved ones.
- Responded promptly to requests from doctors or nurses for assistance.
- Greeted, guided and offered assistance to patients and visitors.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Monitored inventory levels of medical supplies to ensure adequate stock is available at all times.
- Attended training to validate or refresh basic professional skills.
- Maintained cleanliness of work area according to safety protocols.
- Performed basic, non-invasive medical assistant duties.
- Provided education to patients about their health conditions and prescribed medications.
- Offered information, support and comfort to patient families.
- Assisted in administering medications, injections and treatments as directed by physician.
- Observed any changes in patient's condition or behavior and reported it immediately to the doctor.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Managed household errands and other essential duties.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Some College (No Degree) - Surgery Technology
John Wood Community College
Quincy . IlSkills
- Cash management
- Employee training
- Customer service
- Conflict resolution
- Safety compliance
- Communication skills
- Problem solving
- Leadership skills
- Register balancing
- Health and safety compliance
- Team leadership
- Task prioritization
- Employee supervision
- Professionalism
- Teamwork
- Customer service focus
- Staff training
- Quality assurance
- Professional demeanor
- Facility opening
- Performance improvements
- Multitasking capacity
- Communication
- Organizational skills
Languages
English
Professional
Timeline
Opening Shift Manager
McDonald's
03.2021 - Current
Instacart Shopper
Instacart
03.2021 - Current
Delivery Driver
Door dash
11.2020 - Current
Level 1 Med Aide / Insulin
Bristol manor
01.2020 - 04.2020
Some College (No Degree) - Surgery Technology
John Wood Community College