Felix Martinez
Bradenton,FL
Summary
Dynamic Shift Manager with expertise in customer service, team leadership, and operational efficiency. Committed to enhancing customer satisfaction and building strong relationships through effective communication and problem-solving.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Opening Shift Manager
McDonald's
Bradenton, Florida
05.2024 - Current
- Supervised opening shift operations to ensure efficient workflows and smooth transitions for team and customers.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored food safety standards, maintaining kitchen cleanliness and compliance.
- Conducted team training sessions focused on service excellence.
- Developed strategies to boost sales while adhering to budget constraints.
- Prepared end-of-day reports summarizing sales figures, labor costs, inventory levels and any operational issues encountered during my shift.
- Maintained a safe work environment by monitoring employee performance and implementing safety protocols.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
Southeast High School
1200 37th Ave E, Bradenton, FL 3420807-2023
Skills
Languages
Spanish
Full Professional
English
Native/ Bilingual
Timeline
Opening Shift Manager
McDonald's
05.2024 - Current
High School Diploma -
Southeast High School