Chase Krause
Stafford,VA
Summary
Enthusiastic and approachable Information Systems Technology major with strong communication skills, adept at explaining technical concepts and actively listening to others. Committed to delivering excellent customer service and representing organizations with professionalism. A motivated self-starter with a knack for leadership, guided by a strong sense of integrity and a dedication to ethical decision-making.
Overview
1
1
year of professional experience
Work History
Host
Table 9 Kitchen
Stafford, VA
08.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Busser
Outback Steakhouse
Stafford, VA
09.2023 - 01.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Assisted servers in providing efficient service for improved guest experiences.
Education
Associates - Information Technology
Virginia Peninsula Community College
Newport News, VAHigh School Diploma -
North Stafford High School
Stafford, VA05.2024
Skills
- Strategic
- Team collaboration
- Resourcefulness
- Performance improvement
- Strategic planning
- Effective problem solving
- Quality assurance
- Multitasking and organization
- Positive attitude
Accomplishments
- I received an academic and athletic scholarship to play baseball at Bluefield University.
Timeline
Busser
Outback Steakhouse
09.2023 - 01.2024
Host
Table 9 Kitchen
08.2023 - 08.2024
Associates - Information Technology
Virginia Peninsula Community College
High School Diploma -
North Stafford High School