Leilani Williams
Dallas,,TX
Summary
Creative and results-driven social media enthusiast with a passion for crafting compelling content and engaging digital communities. Adept at leveraging various platforms to drive brand awareness, foster customer relationships, and boost online presence. Strong communicator with a keen eye for trends, analytics, and emerging technologies. Proven ability to create engaging campaigns, collaborate with cross-functional teams, and adapt quickly to the ever-evolving digital landscape. Eager to contribute my skills in content creation, strategy development, and audience engagement to help brands thrive in the social media space.
Overview
4
4
years of professional experience
Work History
Host
Cheddar's Scratch Kitchen
Denton, TX
10.2022 - Current
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted in training new hosts on restaurant procedures, customer service techniques, and proper handling of reservations.
- Greeted and seated an average of 200+ guests per shift, ensuring a seamless and welcoming experience from arrival to seating.
E-Commerce Associate
Kroger
Midlothian, TX
08.2020 - Current
- Handled customer inquiries, resolving issues related to orders, returns, and payments.
- Satisfied complex customers with fast service and quick resolutions for complaints.
- Kept customers informed of order statuses, including anticipated delays, and merchandise issues.
Education
Bachelor of Arts - Converged Broadcast
University of North Texas
Denton, TX05-2025
Associate of Science -
Navarro College
Midlothian05-2022
High School Diploma -
Midlothian High School
Midlothian, TX05-2022
Skills
- Strategic Decision Making
- Team Collaboration
- Strong Task Management
- Proficient in Leading Teams
- Clear Interpersonal Communication
- Effective Conflict Resolution
- Editing
- Social Media Management
- Data Analysis
Affiliations
- Member of Pi Beta Phi
- Held a position on the executive board of Pi Beta Phi
Accomplishments
- Director of Policy and Prevention for Pi Beta Phi (2023)
- Helped create workshops to educate members about membership expectations
- Educated chapter on state, local, and university laws, as well as Pi Beta Phi policy and position statements, and Pi Beta Phi bylaws
- Assisted with Member Conduct meetings
- Vice President of Risk Management (2024)
- Conducted risk management workshops each semester
- Helped execute mixers and social events such as Date Party and Formal
- Ensured the safety of members (approximately 80 members) by educating them with current laws, safety practices, university procedures and Pi Beta Phi policy and position statements
- Help maintain the integrity of Pi Beta Phi and its members
Timeline
Host
Cheddar's Scratch Kitchen
10.2022 - Current
E-Commerce Associate
Kroger
08.2020 - Current
Bachelor of Arts - Converged Broadcast
University of North Texas
Associate of Science -
Navarro College
High School Diploma -
Midlothian High School
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