JAMIA HINES
New Orleans,LA
Summary
Dependable and motivated professional with a strong background in caregiving, customer service, and hospitality. Recognized for exceptional communication skills, adaptability, and a genuine commitment to providing quality service in every role. Experienced in managing multiple responsibilities efficiently while maintaining a positive and welcoming attitude. Skilled at building rapport with diverse individuals, resolving challenges calmly, and contributing to cohesive team environments. Combines compassion and professionalism from caregiving experience with the organization and multitasking abilities gained as a host and barista. Eager to continue growing within the hospitality industry and expand expertise into bartending. Ready to make a positive impact in any supportive role.
Overview
6
6
years of professional experience
Work History
Host
Boil and Barrel
09.2025 - 11.2025
- Managed guest seating flow to optimize dining experience and minimize wait times.
- Coordinated with kitchen and serving staff to ensure timely service and guest satisfaction.
- Trained new hosts on operational procedures and customer service standards.
- Developed training materials to enhance onboarding process for new team members.
- Implemented reservation system improvements, reducing scheduling conflicts and enhancing service efficiency.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Caregiver
Anderson at Summerfield Retirement, Slidell
04.2024 - 11.2025
- Responded to emergency situations in a timely and professional manner
- Performed basic nursing tasks, such as dressing changes and wound care
- Supported nursing staff in providing medical treatments, including wound care and administering injections
- Maintained detailed records of patient care, including changes in health status, treatments, and procedures
- Assisted clients with daily living activities such as bathing, grooming, and dressing
- Assisted clients with mobility to reduce the risk of falls and other injuries
Caregiver
Summerfield Retirement Community, Slidell
02.2023 - 10.2024
- Responded to emergency situations in a timely and professional manner
- Developed individualized care plans for clients that took into account their medical, physical, and emotional needs
- Maintained detailed records of patient care, including changes in health status, treatments, and procedures
- Provided compassionate and dignified support for clients with Alzheimer’s, dementia, and other cognitive impairments
- Assisted with ambulating, including use of canes, walkers, and wheelchairs
- Monitored the safety of clients in the home environment and implemented safety measures as needed
Caregiver
Summerhouse Park Provence, Slidell
07.2022 - 02.2023
- Responded to emergency situations in a timely and professional manner
- Reported changes in patient condition to nursing staff in a timely manner
- Trained and supervised junior care staff to support the delivery of safe and effective nursing care
- Developed individualized care plans for clients that took into account their medical, physical, and emotional needs
- Maintained detailed records of patient care, including changes in health status, treatments, and procedures
- Provided assistance with activities of daily living, including dressing, grooming, and bathing
Barista
Starbucks, Slidell
02.2021 - 06.2022
- Ensured store cleanliness and tidiness, resulting in a X-star health inspection rating
- Maintained inventory of coffee beans and supplies, ensuring a smooth and consistent workflow
- Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries
- Adhered to health and safety standards, ensuring a safe working environment for staff and customers
- Managed the customer service line efficiently, resulting in shorter wait times for customers
- Provided excellent customer service, resulting in a X% increase in customer loyalty
Cashier/Prep Cook
Popeyes, Slidell
10.2019 - 12.2020
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Ensured all food items were properly labeled and stored according to company standards
- Maintained cleanliness and organization of work areas, including counters, tables, and kitchen equipment
- Prepared and cooked food items in accordance with company recipes, standards, and health and safety regulations
Education
Associates Degree of Science - Surgical Technology
Herzing University
Metairie10.2025
High School - undefined
Chalmette High School
Chalmette05.2018
Skills
- Adaptability
- Interpersonal Skills
- Conflict Resolution
- Decision Making
- Creativity
- Problem Solving
- Time Management
- Communication Skills
- Ability to Multitask
- Ability to Work Under Pressure
- Computer Skills
- Customer Service
- Fast Learner
- Communication
- Ability to Work in a Team
- Ability to Learn Quickly
- Teamwork
- Flexibility and Adaptability
- Creative Thinking
- Leadership Skills
- Attention to Detail
- Highly Organized
- Strategic Planning
- Multitasking proficiency
- Team player attitude
- Cleanliness and hygiene
- Outgoing personality
- Menu memorization
- Professional appearance
- Service-oriented mindset
- Suggestive selling
- Drink preparation techniques
- Beverage preparation
- Food running
Timeline
Host
Boil and Barrel
09.2025 - 11.2025
Caregiver
Anderson at Summerfield Retirement, Slidell
04.2024 - 11.2025
Caregiver
Summerfield Retirement Community, Slidell
02.2023 - 10.2024
Caregiver
Summerhouse Park Provence, Slidell
07.2022 - 02.2023
Barista
Starbucks, Slidell
02.2021 - 06.2022
Cashier/Prep Cook
Popeyes, Slidell
10.2019 - 12.2020
High School - undefined
Chalmette High School
Associates Degree of Science - Surgical Technology
Herzing University
LINKS
LinkedIn