Chase Kuklies
Copperas Cove,TX
Summary
Organized Retail Professional experienced in customer service and cash handling. Enhanced customer satisfaction through effective transaction processing and adherence to service policies. Focused on leveraging time management and organizational skills to support company growth.
Overview
1
1
Certification
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Front End Associate
Walmart
Killeen, TX
08.2026 - Current
- Operated Walmart cash registers and processed customer purchases accurately.
- Greeted customers and answered front end questions courteously.
- Assisted self-checkout lanes and resolved basic payment issues.
- Handled returns and exchanges following Walmart service policies.
- Verified prices and supported cash handling procedures at Walmart.
Shift Leader and Barista
Dutch Bros Coffee
Killeen, TX
03.2023 - 08.2026
- Led and motivated a team of Baristas, ensuring smooth operations during shifts and maintaining high standards of service and productivity.
- Ensured exceptional customer service by overseeing drink quality, speed of service, and overall customer satisfaction during shifts.
- Quickly and effectively resolved customer complaints and operational issues, maintaining a positive atmosphere and minimizing disruptions.
- Delegated tasks and coordinated breaks to optimize staffing levels and enhance operational efficiency; oversaw cash register operations, balanced tills, and prepared daily financial reports to ensure accurate cash flow and deposit handling.
- Resolved customer complaints and operational issues promptly, fostering a positive atmosphere and minimizing service disruptions.
Mod Squad
MOD Pizza
Killeen, TX
07.2022 - 03.2023
- Resolved customer issues to enhance satisfaction and loyalty.
- Ensured compliance with food safety and sanitation guidelines, contributing to a safe environment for employees and guests.
- Collaborated with team members to maintain cleanliness and organization, supporting efficient operations.
Education
Bachelor of Science - Horticultural Science
Texas State University
San Marcos 08.2025 - 08.2028
General Studies
Lampasas High School
Lampasas, TX 08.2020 - 05.2024
Skills
- Cash handling
- Returns processing
- Customer service
- Conflict resolution
- Sales strategies
- Product knowledge
- Reliability and punctuality
Certification
Food Handler Certification
EXPERIENCE
Volunteer Work, Lions Club eye glass collection, Lampasas Mission stocking shelves, preparing supplies for community members, customer service, bagging items
Timeline
Front End Associate
Walmart
08.2026 - Current
Bachelor of Science - Horticultural Science
Texas State University
08.2025 - 08.2028
Shift Leader and Barista
Dutch Bros Coffee
03.2023 - 08.2026
Mod Squad
MOD Pizza
07.2022 - 03.2023
General Studies
Lampasas High School
08.2020 - 05.2024