Chase Marsh
Platte City,MO
Summary
Dynamic Assistant Manager with expertise in customer service, team leadership, and strategic operations. Proven track record of enhancing customer satisfaction while optimizing staff performance and workflow efficiency. Recognized for a strong work ethic, reliability, and the ability to respond quickly and effectively to changing business needs.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Store Operations
Hy-Vee
Saint Joseph, MO
01.2024 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Compiled and analyzed inventory and labor data, ensuring accurate reporting and compliance with company standards.
- Served as the primary administrator for Service Channel, managing work orders, coordinating vendor services, and tracking facility maintenance needs.
- Assisted in planning and coordinating annual store operations and services for Kansas City Chiefs Training Camp while maintaining regular store responsibilities and performance expectations.
- Managed department-wide ordering for a high-volume promotional event, utilizing sales trends and inventory data to maintain product availability and minimize out-of-stocks.
- Developed employee schedules to optimize labor efficiency and service quality.
- Managed customer inquiries and resolved issues promptly to enhance service experience.
- Coordinated team meetings to align goals, share updates, and foster communication among staff.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Service Manager
Hy-Vee
Saint Joseph, MO
10.2021 - 01.2024
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily front-end operations, including customer service, cashier performance, and checkout efficiency, while managing backroom logistics, inventory organization, and receiving processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Service Representative
Hy-Vee
Saint Joseph, MO
08.2019 - 10.2021
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Resolved customer complaints promptly, improving overall satisfaction and retention rates.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Educated customers on promotions and loyalty programs to drive engagement and sales.
- Adapted quickly to changing priorities during peak hours, maintaining service quality under pressure.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Sought ways to improve processes and services provided.
Education
Bachelor of Science - Supply Chain Management
Missouri Western State University
Saint Joseph, MO12-2022
Associate of Arts -
North Central Missouri College
Trenton, MO05-2019
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Task delegation
- Conflict resolution
- Retail operations
- Adaptability and flexibility
- Strategic thinking
- Staff management
- Multitasking Abilities
Accomplishments
Successfully completed Hy-Vee's Principles of Retail Operations (PRO) program and is pursuing continued leadership development with the goal of enrolling in both ARO and MRO programs
Timeline
Assistant Manager of Store Operations
Hy-Vee
01.2024 - Current
Service Manager
Hy-Vee
10.2021 - 01.2024
Customer Service Representative
Hy-Vee
08.2019 - 10.2021
Bachelor of Science - Supply Chain Management
Missouri Western State University
Associate of Arts -
North Central Missouri College