Chase McQueen
Taylor Mill,KY
Summary
Dedicated, with extensive experience in customer service and HR support. Recognized for establishing trusted relationships and resolving complex issues, aiming to enhance employee experience and satisfaction through effective communication and data analysis.
Overview
20
20
years of professional experience
Work History
HR Service Advisor
Bon Secours Mercy Health
Blue Ash, Ohio
04.2024 - Current
- Partnered with senior HR team to communicate company standards and policies.
- Analyzed data trends to enhance HR processes and boost employee engagement.
- Facilitated effective communication between employees and HR to address concerns.
- Established trusted relationships across organization to improve employee experience.
- Responded promptly to employee inquiries regarding benefits and payroll matters.
- Provided accurate advice on HR policies and procedures to staff and managers.
- Supported benefits administration by communicating options to employees.
- Assisted with customer requests, enhancing satisfaction through creative solutions.
Customer Service Representative
Precision Staffing Services
Blue Ash, Ohio
01.2024 - 04.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with team members to enhance customer service strategies and improve overall satisfaction.
Customer Service Representative
Smoky Mountain Knife Works Inc.
Sevierville, Tennessee
02.2021 - 12.2023
- Resolved customer complaints to enhance overall satisfaction efficiently and promptly.
- Engaged customers to assess needs, address issues, and deliver accurate product information.
- Collaborated with departments to troubleshoot complex problems and implement effective solutions.
- Maintained up-to-date product knowledge to provide relevant recommendations to customers.
- Processed transactions accurately using point-of-sale systems, ensuring smooth operations.
- Participated in training sessions to strengthen service skills and deepen product expertise.
- Gathered customer feedback through surveys to drive improvements in service delivery.
- Tracked orders from initiation to completion, guaranteeing timely delivery of products.
Clerk
Kroger
Cold Spring, KY
03.2016 - 02.2021
- Provided professional assistance to customers with inquiries and complaints.
- Answered multi-line telephone system courteously, ensuring exceptional customer service.
- Processed customer orders accurately and promptly to enhance satisfaction.
- Maintained and updated filing, inventory, and database systems efficiently.
- Prioritized tasks effectively to ensure timely completion of responsibilities.
- Organized and tracked inventory to maintain accurate stock levels.
- Trained staff on work activities and computer applications for improved performance.
- Monitored inventory levels, reporting shortages to management proactively.
Customer Service Representative
IRS
Covington, KY
02.2006 - 03.2016
- Promoted high customer satisfaction through prompt resolution of complaints and effective service.
- Resolved complex issues by collaborating with departments to deliver tailored solutions.
- Maintained detailed records of customer interactions for future reference and analysis.
- Prioritized tasks to manage high volumes of inquiries and ensure swift resolutions.
- Trained new employees on operational standards and company policies to enhance service delivery.
- Recognized for exceptional service and contributions to customer satisfaction initiatives.
- Conducted research and data analysis to support strategic planning and decision-making.
- Collaborated with team members to achieve project objectives within deadlines.
Education
High School Diploma -
Newport Central Catholic High School
Newport05-2003
Some College (No Degree) - General Studies
Northern Kentucky University
Newport, Kentucky, KYSkills
- HR policy interpretation
- Employee relations
- Benefits administration
- Customer relationship management
- Effective communication
- Adaptability
- Training and mentoring
- Payroll administration
- Good Telephone Etiquette
- Dependable and responsible
- Microsoft office
- Data entry efficiency
- Data entry error correction
- Issue resolution
- Excellent customer service skills
- Call center customer service
- Retail inventory management
Timeline
HR Service Advisor
Bon Secours Mercy Health
04.2024 - Current
Customer Service Representative
Precision Staffing Services
01.2024 - 04.2024
Customer Service Representative
Smoky Mountain Knife Works Inc.
02.2021 - 12.2023
Clerk
Kroger
03.2016 - 02.2021
Customer Service Representative
IRS
02.2006 - 03.2016
High School Diploma -
Newport Central Catholic High School
Some College (No Degree) - General Studies
Northern Kentucky University