CHASE NALITT
Lake Forest,CA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Tier 1 Technical Support Agent
Dollar General Corporate HQ
11.2022 - Current
- Provided direct support to stores, addressing issues with registers, scanners, debit devices, receipt printers, and store printers
- Assisted with network cabinet management, including tasks such as restarting routers, switches, and modems
- Supported store computers, troubleshooting software glitches and device-related concerns
- Proficient in determining whether issues were network, software, or device-related
- Server management started/stopped services to resolve any service-related issues on registers
- Level 1 efficiently handled range of technical issues at store locations, ensuring smooth operations and resolving problems related to various hardware devices
- Responded to customer inquiries and provided technical assistance over phone and in person.
Courtesy Clerk and Meat Clerk
Stater Bros. Markets
11.2019 - 11.2022
- Learned how to work with the general public and all kinds of customers. Increasing customer satisfaction
- Became a trusted employee who opened and closed the store weekly. Managed deliveries and product ensuring USDA guidelines were met and adhered to for public safety
Information Technology Intern
CommStaff Technologies
11.2016 - 12.2017
- Provided technical assistance, desktop support, and systems administration for staff and end users
- Installed, configured, upgraded and troubleshoot user's applications, equipment such as MS Office Suite, email and information systems for computers, Windows servers, and network and mobile devices
- Provided timely support through ticket system to remote staff on troubleshooting and repairs of hardware, software, computer peripherals, servers, mobile devices and application issues
- Troubleshot new user Wi-Fi, email set up, network user admin, printer setup and internet matters.
Education
Bachelor of Science - Information Systems, Information Technology
Southern California Institute of Technology
Diploma - Information Technology
Southern California Institute of Technology
Anaheim, CA2018
Skills
Hands On Training
- Technical Support and Assistance
- Desktop Support and Remote PC Configuration, MS Office Configuration, Team Viewer, Software Adds & Changes
- PC Trouble Shooting and Configuration
- Cisco Switches & Wireless, LAN Switch Configuration & Operation, Wireless Router Configuration
- Computer Networking, Racking, Stacking, Power Management
- Windows Server Administration, Windows Server Active Directory, Windows Server Network Configuration
- DHCP, DNS, DFS Network Services
- Cisco Router and Switch, Cisco Routers & Firewalls, Cisco Router Configuration & Troubleshooting, Cisco Router Installation
- Windows Administration, Installation & Network Deployment of Windows, Administering Windows, Updating Windows
Timeline
Tier 1 Technical Support Agent
Dollar General Corporate HQ
11.2022 - Current
Courtesy Clerk and Meat Clerk
Stater Bros. Markets
11.2019 - 11.2022
Information Technology Intern
CommStaff Technologies
11.2016 - 12.2017
Bachelor of Science - Information Systems, Information Technology
Southern California Institute of Technology
Diploma - Information Technology
Southern California Institute of Technology
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