Chase Ostrem

• Coaching and training employees while delegating daily work tasks to them, and monitoring activities and task completion.
• Upholding company standards and compliance requirements for operations.
• Reinforcing rules to promote superior employee performance.
• Assisted customers with product selection based on their individual needs and preferences.
• Resolved customer complaints professionally and efficiently.
• I provided freelance design services and design feedback.

• Utilized Adobe Creative Suite (Photoshop, Illustrator, InDesign), and Canva to create and edit graphic elements.
• Participated in brainstorming sessions to generate fresh ideas for upcoming projects.
• Collaborated with other departments on projects to ensure the timely delivery of projects within budget constraints.
• Assisted in developing creative concepts that met objectives while adhering to brand guidelines.
• Organized and maintained digital asset library for easy access to logos, photos, fonts, templates and other resources.
• Created mock-ups and prototypes to present design concepts to the team and clients.
• Ensured all design materials met quality and brand standards before final submission.

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• Addressed and resolved customer concerns to maintain brand loyalty.
• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas, and memorized official and off-menu items.