CHASE PESSON
Pineville
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Louisiana Eye & Laser center
Alexandria
03.2024 - 05.2025
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated patient accounts, addresses and contact information within call management databases.
- Monitored call queues, prioritizing incoming calls by urgency or importance level and directed to appropriate department or employee.
- Adhered strictly to all applicable laws and regulations pertaining to patient privacy rights.
- Maintained high levels of professionalism while interacting with patients via phone or email.
- Answered incoming calls from patients and assisted with doctor inquiries, location specific questions, and other patient scheduling related issues.
- Resolved patient complaints in a timely manner.
- Performed follow-up calls if necessary to ensure resolution of patient questions or concerns.
- Maintained steady call speed, accuracy and volume benchmarks on consistent basis.
- Updated patient charts with scheduling specific details, preferences, and other important notes needed for later.
- Scheduled and confirmed future appointments to maintain doctors max schedules.
- Performed data entry into computer systems for tracking purposes.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Maintained strict patient privacy and confidential patient information, meeting HIPAA guidelines for data security.
- Facilitated communication between patients and third-party service providers.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained 2 separate doctors schedules assigned to me and adjusted max patient volume across multiple locations depending on age and insurance requirements.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Assisted with the completion of medical forms and records.
- Assisted with scheduling follow-up appointments according to provider availability.
- Obtained proper authorization and identification to release confidential medical records.
- Contributed to team meetings, sharing insights and strategies for improving patient services.
- Explained policies, procedures and services to patients.
Police Dispatcher
Mamou Police Department
Mamou
12.2020 - 03.2024
- Documented all communications received via phone or radio transmissions accurately.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Trained new employees on basic operations of the police radio console.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Adhered strictly to departmental policies regarding the handling of confidential information.
- Tracked call logs and shift data to enter into computer system.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Received and processed 9-1-1 emergency transfer calls to dispatch emergency services.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Provided support to officers by relaying critical information during emergencies.
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Advised personnel about accidents, weather conditions or other hazards.
- Monitor DOC Inmates/Trustees over cameras.
- Disperse and give out appropriate and prescribed medications to inmates/trustees.
Fast Food Worker
Billys Boudin and Cracklins
Scott
08.2019 - 12.2020
- Operated cash register to process customer payments accurately and efficiently.
- Provided quality customer service by adhering to company policies and procedures.
- Greeted customers to take food orders and provide information about menus.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Served orders to customers at the fast paced food pickup windows.
- Kept customer and food preparation areas clean and well-organized.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Operated cash register and received payment from customers in cash or credit form.
- Recorded customer orders and communicated clearly to confirm each order.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Operated deep fryers and deep cooking pots safely to avoid accidents or injury.
- Regularly checked inventory levels for restocking needs.
- Replenished beverages throughout shift ensuring availability at all times.
- Measured ingredients according to specified recipes to reduce waste.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained safe food handling practices to prevent germ spread.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Nursing -
South Louisiana Community College
Lafayette, LASkills
- Multi-Line Phone System
- Geographical Knowledge
- Information Gathering
- Data Entry
- Records Maintenance
- Confidentiality
- Information Security
- Data Systems Operation
- Active Listening
- Call Routing
- Prioritizing Situations
- Documentation and Reporting
- NCIC Database
- Basic Life Support BLS
- CPR and First Aid
- Decision-Making
- Critical Thinking
- Information Documentation
- Unit Dispatch
- Excellent Communication
- Map Reading
- Reliability
- Attention to Detail
- Problem-Solving Abilities
- Professionalism
- Organizational Skills
- Telephone Etiquette
- Professional Demeanor
- Computer Skills
- Analytical Thinking
- Task Prioritization
- Safety Protocols
- Multitasking
- Dependable and Responsible
- Adaptability
- Basic Life Support Knowledge
References
References available upon request.
Timeline
Call Center Representative
Louisiana Eye & Laser center
03.2024 - 05.2025
Police Dispatcher
Mamou Police Department
12.2020 - 03.2024
Fast Food Worker
Billys Boudin and Cracklins
08.2019 - 12.2020
Nursing -
South Louisiana Community College