Chase Ratcliff
Burleson
Summary
Accomplished professional IT Specialist with several years of information technology support experience. Tech-savvy professional, well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support.
Overview
5
5
years of professional experience
Work History
PUBLIC SAFETY IT SPECIALIST
City of Mansfield
Mansfield
08.2022 - Current
- Managed IT systems for public safety, ensuring continuous 24/7 uptime.
- Implement cybersecurity measures, reducing vulnerabilities.
- Collaborate with emergency services to optimize tech.
- Foster interdepartmental cooperation to align IT strategies with public safety goals.
- Lead cross-functional teams in tech modernization projects.
- Conduct training sessions.
- Orchestrated system upgrades, improving effectiveness of public safety operations.
- Implemented data-driven strategies, enhancing decision-making and resource utilization.
DESKTOP SUPPORT SPECIALIST
Buchanan Technologies
Fort Worth
03.2022 - 08.2022
- Implemented troubleshooting protocols, minimizing downtime and expediting issue resolution.
- Resolved complex desktop issues, improving system reliability and user satisfaction.
- Managed high-volume support queue effectively, maintaining exceptional customer satisfaction ratings.
- Met or exceeded SLA targets for ticket resolution, contributing to overall service quality.
IT SUPPORT TECHNICIAN
Grapevine-Colleyville ISD
Colleyville
08.2021 - 03.2022
- Streamlined IT support processes, decreasing ticket resolution time and improving system efficiency for district-wide educational technology.
- Collaborated with teachers and staff to implement user-friendly tech solutions, creating a more connected and digitally proficient educational environment.
Education
BBA - COMPUTER INFORMATION SYSTEMS
Tarleton State University
Stephenville, TX03-2021
Skills
- CJIS Certified
- Motorola Camera Systems
- Motorola Radio Programming
- Incident Management
- IT Compliance
- Help Desk Management
- Remote Support
- Troubleshooting
- IT system management
- System upgrades
- Performance Tuning
- Effective communication
Awards and Accomplishments
Police Civilian Employee of the Year, 2024
Top-Tier Nominee for Police Civilian Employee of the Year, 2025
Timeline
PUBLIC SAFETY IT SPECIALIST
City of Mansfield
08.2022 - Current
DESKTOP SUPPORT SPECIALIST
Buchanan Technologies
03.2022 - 08.2022
IT SUPPORT TECHNICIAN
Grapevine-Colleyville ISD
08.2021 - 03.2022
BBA - COMPUTER INFORMATION SYSTEMS
Tarleton State University