Jordan Heather
DPS Officer 2
Reno,NV
Summary
Methodical Trooper with over 6 years of experience in enforcing state and federal laws and city codes according to departmental policies, procedures and regulations. Proven skills in providing law enforcement traffic services to the motoring public with excellent problem-solving capabilities. Skilled at investigating crimes and accidents while identifying and preserving evidence. Eager to apply abilities to dynamic new position. Working knowledge of new technology in the law enforcement environment and experienced in building, developing and maintaining working professiona relationships.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
6
6
Certificates
Work History
DPS Officer 2 (State Trooper)
Nevada State Police
04.2024 - Current
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
DPS Officer 2 - Corporal
State Of Nevada - Training Division
09.2023 - 04.2024
- Performed traffic enforcement duties, promoting safe driving habits within the community while generating revenue through citations issued for violations.
- Testified in court proceedings to present evidence and ensure just outcomes for victims of crime.
- Trained junior officers on department procedures, policies, and best practices, resulting in a more effective workforce.
- Fostered positive relationships with local community members through regular outreach programs and events.
- Assisted in the development of new training programs to better prepare officers for the challenges they face on the job.
- Served as acting supervisor when necessary, effectively managing officer assignments and overseeing daily operations.
- Maintained up-to-date knowledge on laws regulations which heightened effectiveness in enforcing them within jurisdiction.
DPS Officer 2
Nevada State Police - Highway Patrol Division
03.2022 - 09.2023
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Checked accuracy and integrity of collected information to identify optimal course of investigation.
- Planned, scheduled and supervised work of 1 subordinate.
Enforcement Agent
Nevada Gaming Control Board
06.2021 - 03.2022
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Gathered facts from interviews of suspects, witnesses and complainants.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Gathered, assembled and preserved facts, statements and evidence to use in Criminal and Regulatory legal actions.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
DPS Officer 2
Nevada State Police - Highway Patrol Division
03.2018 - 06.2021
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Checked accuracy and integrity of collected information to identify optimal course of investigation.
- Conducted thorough investigations of serious injury and fatality traffic accidents.
Security Officer
Venetian Palazzo
11.2016 - 03.2018
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Performed pat-downs to look for unauthorized materials and weapons.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Petty Officer Second Class
US Navy Reserves
10.2016 - 01.2018
- Reviewed technical documentation to complete equipment maintenance and repair.
- Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Trained junior maintenance professionals on correct repair and cleaning procedures.
Security Officer
Cosmopolitan Of Las Vegas
10.2016 - 11.2016
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Performed pat-downs to look for unauthorized materials and weapons.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Loss Prevention Specialist
JCPenney
10.2016 - 11.2016
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Reported suspicious activities and persons to law enforcement.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Petty Officer Third Class
US Navy
08.2013 - 10.2016
- Mentored and supervised 4 personnel within unit, providing positive guidance on the completion of scheduled maintenance on all life saving and fire fighting equipment on board a ship.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit maintenance.
- Participated in team-building activities to enhance working relationships.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Trained junior maintenance professionals on correct repair and cleaning procedures.
Customer Service Associate
JCPenney
11.2011 - 07.2013
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
Tilly's Clothing Store
11.2012 - 01.2013
- Developed and actualized customer service initiatives to decrease wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executes excellent sales floor merchandising and selling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Management
American Public University System
Charles Town, WV 09.2015 - Current
Skills
Background investigations
Conflict resolution techniques
Crisis intervention training
File and records management
Workload balancing
Multitasking Abilities
Relationship building and management
Emergency Management
CJIS Certified
Customer Service & Sales Experience in Retial
Microsoft OS
Technical Support
Basic Networks and Computer Knowledge
Troubleshooting
Certification
Defensive Tactics Instructor - 2020-Current
Timeline
First Line Supervisor
10-2024
DPS Officer 2 (State Trooper)
Nevada State Police
04.2024 - Current
DPS Officer 2 - Corporal
State Of Nevada - Training Division
09.2023 - 04.2024
Field Training Officer - 2022 - Current
06-2022
DPS Officer 2
Nevada State Police - Highway Patrol Division
03.2022 - 09.2023
Enforcement Agent
Nevada Gaming Control Board
06.2021 - 03.2022
Defensive Tactics Instructor - 2020-Current
08-2020
DPS Officer 2
Nevada State Police - Highway Patrol Division
03.2018 - 06.2021
Security Officer
Venetian Palazzo
11.2016 - 03.2018
Petty Officer Second Class
US Navy Reserves
10.2016 - 01.2018
Security Officer
Cosmopolitan Of Las Vegas
10.2016 - 11.2016
Loss Prevention Specialist
JCPenney
10.2016 - 11.2016
Bachelor of Arts - Management
American Public University System
09.2015 - Current
Petty Officer Third Class
US Navy
08.2013 - 10.2016
Customer Service Associate
Tilly's Clothing Store
11.2012 - 01.2013
Customer Service Associate
JCPenney
11.2011 - 07.2013