Chase Silva
2257 Skyline Ln W Apt F301,WA
Summary
Dynamic event producer with expertise in event planning and execution at Essence of the Thymes Catering. Excel in conflict resolution and problem-solving, enhancing client satisfaction. Proven track record in staff recruitment and mentoring, achieving seamless operations. Proficient in Microsoft Office Suite, driving efficiency and innovation. Consistently exceed expectations through strategic planning and effective communication.
Overview
8
8
years of professional experience
Work History
Event Producer
Essence of the Thymes Catering
Port Orchard, WA
05.2022 - 12.2025
- Served as primary client contact, managing communication, expectations, and service delivery
- Conducted client meetings and created detailed proposals, contracts, and pricing spreadsheets
- Recruited, interviewed, scheduled, and supervised teams of 10–20 staff members
- Led on-site operations, providing real-time coaching and direction to staff
- Resolved client and staff issues quickly to ensure a positive experience
- Maintained sales tracking reports and supported business planning
- Coordinated vendors, rentals, and menu development
- Conducted research on industry trends to inform event theme and design choices.
- Participated in post-event evaluations to identify areas for improvement and success metrics.
- Helped prepare materials for client presentations, ensuring all information was accurate and up-to-date.
- Engaged with attendees during events to gather feedback and improve future experiences.
- Achieved seamless event execution through effective communication with vendors and staff members.
Shift Manager
MAD Greens
Mesa, AZ
10.2021 - 01.2022
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed staff schedules, optimizing labor efficiency across shifts.
- Trained new team members on food preparation and customer service protocols.
- Implemented inventory management systems to reduce waste and enhance ordering accuracy.
- Supervised daily front-end operations and coached team members
- Addressed customer concerns and ensured service standards
- Assisted with scheduling, inventory, and cash reconciliation
Process Assistant
Amazon
Phoenix, AZ
11.2019 - 12.2021
- Streamlined process workflows to enhance operational efficiency and reduce bottlenecks.
- Coordinated cross-functional communication, ensuring alignment on project goals and deadlines.
- Implemented new tracking systems to monitor progress and improve task accountability.
- Led daily operations for a high-volume department
- Delegated assignments, monitored productivity, and coached associates
- Sent performance reports to leadership and enforced safety policies
- Analyzed process data to identify areas for improvement and recommend solutions.
Lead Cage Cashier
The Point Casino
Kingston, WA
10.2017 - 11.2018
- Processed cash transactions efficiently, ensuring accurate currency handling and customer satisfaction.
- Monitored gaming activity to maintain compliance with regulatory standards and internal policies.
- Assisted customers with inquiries, providing exceptional service and enhancing guest experience.
- Trained new cashiers on operational procedures and customer service best practices.
- Collaborated with security team to identify and address potential fraud or irregularities in transactions.
- Maintained accurate records of financial transactions, ensuring reliability for audits and reporting purposes.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
Education
High School Diploma -
JB Castle High School
Kaneohe, HI06.1999
Skills
- Microsoft Word, Excel, and Office Suite
- POS systems and multi-line phone systems
- Data entry and email communication
- Website creation and management
- Event planning and execution
- Menu development and food preparation oversight
- Food safety and TABC certified
- Knowledge of OSHA and workplace safety standard
- Hospitality and restaurant management experience
- Staff recruitment, interviewing, and onboarding
Timeline
Event Producer
Essence of the Thymes Catering
05.2022 - 12.2025
Shift Manager
MAD Greens
10.2021 - 01.2022
Process Assistant
Amazon
11.2019 - 12.2021
Lead Cage Cashier
The Point Casino
10.2017 - 11.2018
High School Diploma -
JB Castle High School