Hi, I’m
Jade King
Newbury,MA
Summary
Dynamic customer-focused professional with over 7 years of experience in fast-paced service environments, including healthcare billing, behavioral health, and high-volume retail. Proven ability to communicate effectively, de-escalate concerns, manage sensitive information, and resolve issues with efficiency and empathy. Highly organized and tech-savvy, well-equipped for remote customer service roles that demand accuracy and independent problem-solving skills. Committed to delivering exceptional service and fostering positive client relationships.
Overview
2026
years of professional experience
Work History
Starbucks
Barista
Job overview
- Took orders, resolved issues, and ensured customer satisfaction during peak hours.
- Built rapport quickly with customers while maintaining efficiency and accuracy.
- Balanced multitasking demands while supporting team members and store operations.
- Maintained positivity and professionalism during stressful or high-pressure situations.
- Prepared and served high-quality beverages according to company standards.
Reliable Medical Billing LLC
Medical Biller
11.2024 - Current
Job overview
- Communicate with insurance companies, providers, and internal teams to resolve billing questions and discrepancies.
- Handle high-volume claims with accuracy while meeting strict deadlines.
- Research and resolve denied claims, explaining outcomes clearly and professionally.
- Post payments, review EOBs/ERAs, and address patient billing concerns.
- Maintain compliance with HIPAA and payer regulations while managing sensitive information.
- Use multiple billing platforms to track issues from start to resolution.
N.E.R.D
Exotic & Domestic Animal Care Specialist
02.2023 - 01.2024
Job overview
- Provided customer-facing education and support to visitors, families, and clients during tours and sessions.
- Answered questions clearly, handled concerns, and tailored communication to diverse audiences.
- Managed intake paperwork, waivers, payments, and documentation with accuracy and professionalism.
- Assisted with medical care while maintaining a calm, reassuring demeanor.
- Represented the organization in high-visibility online content, reinforcing trust and positive brand image.
Haverhill Pavilion
Behavioral Health Hospital Support
01.2022 - 01.2023
Job overview
- Served as a consistent point of support for patients and staff in a high-emotion, fast-changing environment.
- Responded to patient needs and concerns with empathy, clear communication, and calm presence.
- Coordinated room readiness and transitions, ensuring smooth handoffs and minimal disruption.
- Followed strict safety, privacy, and compliance standards while interacting with patients and visitors.
- Demonstrated strong situational awareness and de-escalation skills under pressure.
BattleGrounds Coffee
Barista
09.2021 - 09.2022
Job overview
- Anticipated customer and store needs by continuously assessing the front and back-of-house environment.
- Delivered above-and-beyond customer service, accommodating special requests while maintaining speed and quality.
- Memorized 100+ regular customers’ names and orders to provide highly personalized service.
- Trained and supported new employees, modeling customer-first service standards.
- Maintained a clean, safe, and professional workspace during peak-volume periods.
- Full Time
Metzies
Hostess / Waitress
01.2016 - 01.2017
Job overview
- Served as the first point of contact, greeting and seating guests in a friendly, efficient manner.
- Handled phone calls and online orders while managing in-person customer flow.
- Took and communicated multiple orders accurately during high-volume dinner rushes.
- Coordinated closely with kitchen and front-of-house staff to ensure smooth service and customer satisfaction.
Education
Whittier Vocational High SchoolHaverhill
High School Diploma
04-2020
Skills
- Customer Support & Issue Resolution
- Clear Written & Verbal Communication
- De-escalation & Conflict Management (CPI Certified)
- HIPAA Compliance & Confidential Data Handling
- Time Management & Multitasking
- Remote Systems & CRM Navigation
- Microsoft Word, Excel, Office Suite
- Typing Speed: 35–45 WPM
- Familiar with management duties
Timeline
Medical Biller
Reliable Medical Billing LLC
11.2024 - Current
Exotic & Domestic Animal Care Specialist
N.E.R.D
02.2023 - 01.2024
Behavioral Health Hospital Support
Haverhill Pavilion
01.2022 - 01.2023
Barista
BattleGrounds Coffee
09.2021 - 09.2022
Hostess / Waitress
Metzies
01.2016 - 01.2017
Barista
Starbucks
Whittier Vocational High School
High School Diploma