Sharon Williams
Augusta,Georgia
Summary
Dedicated customer service professional with extensive experience supporting clients, patients, and customers in fast-paced healthcare, financial, and retail environments. Skilled in resolving concerns, managing high call volumes, handling sensitive account information, and building strong customer relationships. Known for professionalism, clear communication, and the ability to turn problems into positive service experiences.
Overview
26
26
years of professional experience
Work History
Support Services Administrator
Urban Outfitters, Inc.
Augusta, GA
07.2021 - Current
- Accurately collected and consolidated data from multiple systems and sources.
- Prepared and published reports to support team performance and operations tracking.
- Communicated with employees, customers, and internal teams with professionalism and excellent customer service.
- Maintained statistical reporting to help ensure service levels and performance goals are met.
- Assisted with invoice coding and submission processes.
Customer Service Representative
Teleperformance USA
Augusta, GA
10.2013 - 05.2015
- Managed high-volume inbound calls while delivering professional, solution-focused service.
- Resolved customer concerns while balancing company policies, and customer satisfaction.
- Provided support across multiple service areas while maintaining quality performance standards.
- Built positive customer relationships through patience, empathy, and clear communication.
Customer Service/Tax Preparer
TaxSlayer Pro
Augusta, GA
12.2012 - 05.2013
- Assisted customers with tax preparation questions and documentation.
- Explained tax processes clearly to ensure customer understanding.
- Reviewed financial records for accuracy, and resolved service concerns.
- Provided courteous, efficient service during peak tax season.
Patient Account Representative
Physician Practice Group
Augusta, GA
06.2006 - 06.2010
- Handled inbound patient calls and resolved billing and account concerns.
- Set up payment plans and worked with patients to manage unpaid balances.
- Followed up on denied claims to ensure proper processing.
Patient Account Representative
Rural Metro Ambulance
Augusta, GA
02.2000 - 10.2005
- Contacted customers regarding outstanding accounts, and worked toward a resolution.
- Assisted with credit approvals and account inquiries.
- Investigated account issues, and provided solutions.
Education
High School Diploma -
Lucy Laney High School
Augusta, GA06-1982
Skills
- Customer Support & Issue Resolution
- High-Volume Call Handling
- Patient & Client Relations
- Account Assistance & Payments
- Complaint Resolution
- Insurance & Billing Support
- Conflict Management
- Active Listening & Communication
- Data Entry & Record Accuracy
- Microsoft Office & Customer Systems
- Customer relationship management
Timeline
Support Services Administrator
Urban Outfitters, Inc.
07.2021 - Current
Customer Service Representative
Teleperformance USA
10.2013 - 05.2015
Customer Service/Tax Preparer
TaxSlayer Pro
12.2012 - 05.2013
Patient Account Representative
Physician Practice Group
06.2006 - 06.2010
Patient Account Representative
Rural Metro Ambulance
02.2000 - 10.2005
High School Diploma -
Lucy Laney High School