Zachery Baysinger
Vinton
Summary
Results-driven professional dedicated to delivering exceptional, tailored support to customers. Expertise in managing concerns and resolving conflicts effectively, ensuring maximum customer satisfaction. Strong background in customer relations and communication fosters positive interactions and builds lasting relationships. Committed to enhancing the overall customer experience through proactive problem-solving and attentive service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Kwik Trip, Inc.
11.2021 - Current
- Provide friendly, efficient service while maintaining accuracy at the register.
- Resolve customer concerns and ensure a positive experience.
- Support operations by keeping the store clean, stocked, and organized.
- Deliver reliable service during peak hours.
Insurance Adjuster
Eden Mutual Insurance
05.2021 - 09.2021
- Served as the point of contact for customers during claim investigations.
- Explained claim processes clearly and provided updates.
- Handled sensitive situations with professionalism.
Cashier / Customer Service
Theisen's Home Farm Auto
04.2019 - 04.2021
- Assisted customers in locating items and answering questions.
- Maintained accuracy across high-volume transactions.
- Trained new team members in customer service.
- Managed returns and exchanges with professionalism.
Cashier
Shopko Department Stores
03.2016 - 04.2019
- Assisted customers with purchases and product questions.
- Troubleshot register and scanner issues.
- Provided a welcoming environment for all customers.
Education
High School Diploma -
Kirkwood Community College
01.2019
Skills
- Customer Support & Issue Resolution
- Cash Handling & POS Operation
- Communication & Relationship Building
- Active Listening
- Conflict De-escalation
- Multitasking in High-Volume Environments
- Problem-Solving & Troubleshooting
- Product Knowledge & Promotion
- Team Collaboration
- Store Cleanliness & Presentation
- Microsoft office
- Multitasking Abilities
- Remote office availability
- Customer relations
- Time management
Certification
CompTIA A+ (220-1001) Prep: The Basics
Timeline
Guest Services Associate
Kwik Trip, Inc.
11.2021 - Current
Insurance Adjuster
Eden Mutual Insurance
05.2021 - 09.2021
Cashier / Customer Service
Theisen's Home Farm Auto
04.2019 - 04.2021
Cashier
Shopko Department Stores
03.2016 - 04.2019
High School Diploma -
Kirkwood Community College