Alisha Morittz
Palm Springs
Summary
Personable and customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Living Desert Zoo and Gardens
Palm Desert
10.2023 - Current
- Established positive first impressions by greeting guests warmly.
- Delivered exceptional service through active engagement and effective listening.
- Addressed guest complaints promptly, ensuring effective resolutions for satisfaction.
- Facilitated daily membership office operations by processing tickets and refunds.
- Managed cash register operations with precision in cash handling.
- Coordinated coverage for attractions and assisted during nighttime events and fundraisers.
- Provided detailed information and directions for local attractions.
Front Desk Receptionist
Talavera Palm Springs
Palm Springs
01.2023 - 10.2023
- Executed efficient check-in and check-out processes to optimize guest experience.
- Welcomed patrons at front desk, engaging in friendly conversations during check-in.
- Resolved guest complaints promptly while upholding high hospitality standards.
- Managed room reservations and addressed incoming telephone inquiries with professionalism.
- Provided information on hotel amenities, services, and local attractions to enhance guest knowledge.
- Conducted quality room checks and coordinated necessary supplies for housekeeping staff.
- Ensured compliance with hotel policies during all guest interactions.
- Maintained cleanliness of lobby and courtyard areas consistently throughout shifts.
Customer Advocate
Carvana
San Antonio
04.2021 - 01.2023
- Demonstrated professionalism in all customer communications across various channels.
- Oversaw logistics and delivery of vehicles, serving as primary contact during car-buying processes.
- Facilitated vehicle pickup, delivery, and trade, ensuring exceptional customer experiences.
- Recognized for enhancing customer NPS scores and receiving positive feedback from management.
- Utilized problem-solving skills to troubleshoot and resolve customer issues effectively.
- Maintained accurate documentation of vehicle inventory status and appearance.
- Recorded detailed accounts of customer interactions to ensure thorough follow-up and resolutions.
- Ensured compliance with laws and policies regarding company vehicle operations.
Lead Barista
Bluebird Days Coffee
Palm Springs
10.2019 - 01.2021
- Delivered exceptional customer service to ensure satisfaction for all patrons.
- Monitored compliance with health and safety regulations to ensure a safe working environment.
- Provided guidance and mentoring to new baristas on techniques for making espresso-based beverages.
- Developed innovative drinks and recipes to enhance café offerings.
- Educated customers on sourcing and processes of premium beans and products.
- Executed opening and closing responsibilities with precision.
- Maintained a clean and inviting atmosphere throughout the café.
- Monitored business operations to adhere to established standards.
- Exhibited a positive and engaging attitude to foster customer relations.
Barista & Server
Juniper Table at the Kimpton Hotel
Palm Springs
10.2017 - 10.2019
- Processed food and drink orders, ensuring high levels of customer satisfaction.
- Accurately took customer orders in a timely manner.
- Collaborated with hosts, bussers, and kitchen staff to optimize service delivery.
- Checked customer satisfaction with meals, promptly addressing any issues.
- Prepared specialty coffee drinks including lattes, cappuccinos, and mochas.
- Maintained clean, inviting atmosphere by resetting tables and replenishing supplies.
- Handled cash and credit card transactions with precision.
- Developed strong customer relationships to promote loyalty and repeat business.
Lead Barista
Ristretto Coffee
Palm Springs
12.2013 - 10.2017
- Assisted owners in launching a coffee shop by creating signature drink recipes and training plans.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.
- Promoted the store through social media to enhance visibility and attract customers.
- Ensured high-quality customer service standards were consistently met for every client.
- Fostered positive relationships with co-workers by addressing individual motivations and needs.
- Monitored inventory levels through weekly counts and coordinated supply orders from various vendors.
- Provided information on specials and promotions while setting up advertisement displays for new products.
- Arranged bakery displays to effectively showcase baked goods and increase sales.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Education
Associate of Arts - Psychology
College of The Desert
true01-2026
High School Diploma -
Palm Springs High School
Palm Springs06-2007
Skills
- Customer service and support
- Effective communication
- Leadership and management
- Organizational skills
- Time management
- Food and beverage service
- Problem solving
- Issue resolution
- Interpersonal communication
- Active listening
- Conflict resolution
- Staff training
Certification
- Driver's License, Valid
- First Aid Certification, 01/01/25 to 01/01/27
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Guest Services Associate
Living Desert Zoo and Gardens
10.2023 - Current
Front Desk Receptionist
Talavera Palm Springs
01.2023 - 10.2023
Customer Advocate
Carvana
04.2021 - 01.2023
Lead Barista
Bluebird Days Coffee
10.2019 - 01.2021
Barista & Server
Juniper Table at the Kimpton Hotel
10.2017 - 10.2019
Lead Barista
Ristretto Coffee
12.2013 - 10.2017
Associate of Arts - Psychology
College of The Desert
High School Diploma -
Palm Springs High School
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