Connie Duong
Garland And San Marcos
Summary
Dedicated customer service professional excelling in guest relations and issue resolution. Efficiently manages front desk operations, ensuring a clean and organized environment while promptly addressing inquiries. Demonstrates strong communication and multitasking abilities to enhance guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Wet Zone Water Park
Rowlett
05.2023 - Current
- Ensured that all guest inquiries were answered promptly and accurately.
- Resolved any customer complaints or issues professionally and efficiently.
- Maintained a neat, clean, and organized front desk area at all times.
- Processed payments for guest stays and other services rendered.
- Greeted and assisted guests with a variety of inquiries, promoting service standards.
- Cooked and provided drinks to customers
Campy Counselor
Rowlett Recreation Center
Rowlett
05.2024 - 08.2024
- Supervised daily activities for campers ages 7-13 years old, ensuring a safe and engaging environment.
- Maintained cleanliness and order in shared spaces, supporting a healthy atmosphere.
- Monitored camper behavior, enforcing rules to ensure safety and respect among peers.
- Engaged children in arts and crafts, singing, sports activities, and games while maintaining safe environment.
Education
Texas State University - Business Accountancy
Texas State University
San Marcos, Texas, United States05-2029
High School -
Sachse High School
Sachse, TX, United States05-2025
Skills
- Customer Service Greeting and Directing
- Customer Service
- Customer Service within kids
- Concierge Support
- Guest Relations
- Food and Beverage Area Setup
- Time management
- Activity planning
Certification
- CPR, 08/01/24
- Serve Safe
Languages
- English
- Vietnamese
- American Sign Language (ASL)
Open To Relocate
True
Awards
Student Council President for Class of 2025 Sachse High School, Academic Patch all 4 Years (3.5 and above GPA)
Volunteer Experience
- Member, Beta Club, Sachse High School, 08/01/23, 05/31/24
- Member, Texas State Darlings, 12/01/25, Present
- Member, National Honors Society, 08/01/23, 05/31/25
Timeline
Campy Counselor
Rowlett Recreation Center
05.2024 - 08.2024
Guest Services Associate
Wet Zone Water Park
05.2023 - Current
Texas State University - Business Accountancy
Texas State University
High School -
Sachse High School