Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kelsey Walker

Kelsey Walker

Las Vegas,NV

Summary

Recent graduate with foundational knowledge in Psychology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Services Associate

Travel and Leisure
09.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [86%].
  • Walked through properties to maximize guest safety and clear areas of trash and debris.

Bartender

Olive Garden
05.2021 - 02.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Education

Bachelor of Arts - Psychology

University of Nevada, Las Vegas
Las Vegas, NV
12-2026

Associate of Arts - Psychology

College of Southern Nevada
Las Vegas, NV
05-2025

Skills

  • Greeting and directing
  • Report creation
  • Data entry proficiency
  • Complaint handling
  • Hardworking
  • Research proficiency
  • Independent judgement
  • Organization

Certification

Certificate in Teaching English as a Foreign Language (TEFL), The TEFL Academy, 2025.

Timeline

Guest Services Associate

Travel and Leisure
09.2022 - Current

Bartender

Olive Garden
05.2021 - 02.2022

Bachelor of Arts - Psychology

University of Nevada, Las Vegas

Associate of Arts - Psychology

College of Southern Nevada

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