Shenoya Cameron
Atlanta,GA
Summary
Dedicated professional with a strong background in healthcare customer service, emphasizing effective communication and HIPAA compliance. Proven ability to enhance guest experiences through accurate documentation and empathetic support.
Overview
4
4
years of professional experience
Work History
Guest Services Associate
Sheraton Hotel
Chapel Hill, NC
02.2025 - 10.2025
- Managed guest check-ins, scheduling, and customer records with accuracy.
- Handled personal guest information discreetly and in accordance with privacy standards.
- Greeted guests warmly upon arrival and provided check-in assistance.
- Collaborated with team members to enhance guest experience and service quality.
Front Desk Agent
Clarion Pointe
Sevierville, Tennessee
11.2024 - 02.2025
- Conducted nightly audits and balanced daily financial transactions for precise reporting.
- Oversaw front desk operations, facilitating guest check-ins, reservations, and billing efficiently.
- Addressed guest concerns professionally to enhance customer satisfaction ratings.
- Managed cash, credit card transactions, and folio adjustments with meticulous attention to detail.
- Served breakfast while maintaining compliance with food safety regulations and cleanliness protocols.
- Monitored hotel security during overnight hours, reporting any incidents as needed.
- Supported housekeeping coordination to improve overall hotel functionality.
Warehouse Associate
Sunfrog
Lewiston, Michigan
09.2024 - 11.2024
- Prepared, packed, and shipped orders efficiently in fast-paced warehouse environment.
- Inspected products for quality and accuracy prior to shipment.
- Operated warehouse equipment while adhering to safety protocols.
- Maintained organized inventory and work areas for enhanced productivity.
- Collaborated with team members to achieve timely order fulfillment.
Customer Support Associate (Remote Call Center))
Support Services Group
Kingston, Jamaica
09.2023 - 03.2024
- Maintained detailed and accurate call notes while handling sensitive
personal information
- Navigated multiple systems simultaneously while maintaining efficiency and call quality.
- Consistently met performance metrics including attendance, productivity, and QA scores.
Customer Service Representative
Alorica
Kingston, Jamaica
07.2021 - 08.2022
- Handled 60–80+ inbound calls per shift providing customer support for billing, account, and service inquiries.
- Verified customer identity while maintaining confidentiality and
data security. - Assisted customers with inquiries and resolved issues efficiently.
- Documented customer feedback and escalated concerns to management.
Education
High School Diploma -
Merl Grove High School
Kingston, Jamaica07-2020
Skills
- Healthcare Customer Service
- Patient & Member Support
- HIPAA Compliance & PHI Handling
- Insurance & Benefits Inquiries
- Appointment Scheduling
- Call Center Metrics (AHT, QA, Adherence)
- Inbound Call Handling
- CRM & Ticketing Systems
- Accurate Documentation & Data
Entry
- De-escalation & Empathy
- Phone, Email & Chat Support
- Remote Work Performance
- Microsoft Office and Google Workspace
- Effective communication
- Customer support navigation
- Secure Remote Systems & VPN
- Team collaboration
- Patience and composure
Timeline
Guest Services Associate
Sheraton Hotel
02.2025 - 10.2025
Front Desk Agent
Clarion Pointe
11.2024 - 02.2025
Warehouse Associate
Sunfrog
09.2024 - 11.2024
Customer Support Associate (Remote Call Center))
Support Services Group
09.2023 - 03.2024
Customer Service Representative
Alorica
07.2021 - 08.2022
High School Diploma -
Merl Grove High School