Justyce Coates
JACKSONVILLE,FL
Summary
Compassionate and customer-focused healthcare professional with experience providing patient support, appointment scheduling, customer service, administrative assistance, and electronic health record (EHR) management in fast-paced healthcare environments. Skilled in answering high-volume phone calls, resolving patient concerns, maintaining HIPAA compliance, and delivering exceptional service. Proficient in Microsoft Office, data entry, medical terminology, and healthcare documentation. Seeking a Remote Patient Service Representative, Healthcare Customer Service Representative, or Medical Scheduler position.
Overview
4
4
years of professional experience
Work History
Client Services Associate
Cali’s Beauty Supply
Tallahassee, Florida
09.2024 - 07.2026
- Assist customers with inquiries and issues.
- Provide accurate information and solutions.
- Provided outstanding customer service in high-volume retail setting, enhancing customer satisfaction.
- Guided customers in product selection and professionally addressed concerns, fostering positive shopping experiences.
- Responded to customer inquiries in person and by phone, ensuring timely and accurate information delivery.
- Processed cash, credit, and electronic payments accurately.
- Trained new employees on customer service standards and company procedures.
Health Clinic Intern
FAMU Health Services
Tallahassee, FL
10.2025 - 05.2026
- Handle inbound and outbound phone calls.
- Assist customers with inquiries and issues
- Schedule appointments and assist with patient registration.
- Respond
- Collaborate with healthcare staff to improve patient experience.
- Maintain confidential patient records using Electronic Health Records (EHR).
- Enter data accurately and maintain HIPAA compliance.
- Coordinates with insurance verification and pre-certification to assist patients with insurance questions
- Answers phone calls from outside clinicians, requesting information.
- Takes requests from referring physicians scheduling procedures.
Community Outreach Coordinator
FAMU Food Pantry
Tallahassee, Florida
09.2024 - 05.2026
- Maintains composure in difficult situations.
- Uses best judgement to resolve patient problems or refer issues to department supervisor/manager.
- Served as the primary point of contact for community members seeking assistance.
- Assisted diverse populations with professionalism and empathy.
- Answered questions and provided information regarding available services.
- Worked collaboratively to improve daily operations and customer satisfaction.
- Maintained accurate records and inventory databases.
Administrative Assistant Intern
Student Educational Experimental Learning
Albany, Georgia
02.2024 - 05.2024
- Scheduled meetings and maintained organizational calendars.
- Responded to emails and customer inquiries professionally.
- Managed multi-line phone system and directed incoming calls.
- Performed accurate data entry and maintained electronic records.
- Supported office operations through administrative and clerical tasks.
- Meets departmental scheduling and quality goals in accordance with policy and procedures
Environmental Specialist Intern
Emergency Management Department
Albany, GA
09.2022 - 02.2024
- Maintain detailed records of customer interactions.
- Meet performance targets.
- Maintained confidential documentation and electronic records to ensure data integrity and compliance.
- Assisted with administrative projects and compliance reporting, contributing to regulatory adherence.
- Updated departmental records and organized files to streamline access and enhance record-keeping efficiency.
- Worked independently while meeting deadlines and maintaining accuracy.
Education
Bachelor of Science - Allied Health (Health Science)
Florida Agricultural And Mechanical University
07-2026
Skills
- Patient IntakeReferral
- ManagementCare Coordination
- Patient Registration
- PatientOnboarding
- Insurance verification
- Electronic Medical Records EMR)
- Hippa Compliance
- Healthcare customer Service
- Inbound and Outbound Calls
- Provider Communication
- Medical Documentation
- Referral Processing
- Microsoft Outlook
- Microsoft Word
- Microsoft excel
Affiliations
- Member, Alpha Kappa Alpha Sorority, Inc.
- Student Leader, Campus Student Organizations
- Participant, Gear Up Leadership Program
Accomplishments
- GPA: 3.7+
- Dean’s List (2024–2026)
Timeline
Health Clinic Intern
FAMU Health Services
10.2025 - 05.2026
Client Services Associate
Cali’s Beauty Supply
09.2024 - 07.2026
Community Outreach Coordinator
FAMU Food Pantry
09.2024 - 05.2026
Administrative Assistant Intern
Student Educational Experimental Learning
02.2024 - 05.2024
Environmental Specialist Intern
Emergency Management Department
09.2022 - 02.2024
Bachelor of Science - Allied Health (Health Science)
Florida Agricultural And Mechanical University