
• Serve as a primary liaison for investors, ensuring a high-touch client experience and accurate communication of
investment performance and art market insights.
• Manage onboarding, account servicing, and investor inquiries to strengthen retention and satisfaction.
• Collaborate with internal teams to resolve complex client requests, improve operational workflows, and maintain
compliance with SEC regulations.
• Track and analyze investor engagement metrics to identify service opportunities and enhance client communication
• Analyzed international investment data and reclaim opportunities on withheld taxes across global markets including
Ireland, Belgium, Canada, Poland, Japan, and Korea.
• Created market-specific filing plans to optimize tax recovery processes for institutional clients.
• Authored a comprehensive guide standardizing tax reclaim procedures, improving team efficiency and accuracy.
• Supported the Implementations Team by maintaining organized data in Excel and tracking onboarding project timelines.
• Reviewed fund administration contracts and supported client integration processes across multiple project managers.
• Conducted competitive analysis of fund administrators, presenting strategic recommendations to senior leadership.