Summary
Overview
Work History
Education
Skills
References
Timeline
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Vinisha Daya Mani Michael Govind

Vinisha Daya Mani Michael Govind

Pittsburg,CA

Summary

Well-qualified customer service professional adept at coordinating events, placing reservations and updating records. Good verbal and written communication, problem-solving and conflict resolution abilities. Well-organized, self-motivated and hardworking.

Overview

9
9
years of professional experience

Work History

Guest Services Associate

WorldMark by Wyndham
San Francisco, CA
02.2023 - Current
  • Greeted guests in a friendly and professional manner.
  • Resolved guest complaints in a timely and efficient manner.
  • Recognized by management for providing exceptional customer service.
  • Performed nightly audits of all hotel departments including front desk operations and housekeeping.

Senior Finance Officer

Vision Group
12.2015 - 08.2021
  • Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
  • Created reports to monitor changes in salary, overtime payments, vacation time, insurance coverage and other relevant employee information.
  • Maintained confidentiality of sensitive payroll documents and records.
  • Set up new employees in the payroll system ensuring all paperwork was completed accurately.
  • Reconciled payroll accounts on a monthly basis to ensure accuracy of data entry into the system.

Credit Staff

Courts Fiji Limited
06.2015 - 12.2015
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Assistant Presiding Officer

Fiji Elections
  • Developed and implemented policies and procedures to ensure compliance with government regulations.
  • Monitored all operations for potential security risks and threats.
  • Organized and coordinated meetings between senior management and other departments across the organization.

Education

The Emerging Leader Program - Leadership

Travel And Leisure Learning And Development
San Francisco, CA
11-2023

Certificate In Aged Care -

Prestige Caregivers Academy
08.2022

Professional Diploma In Business Management -

USP
01.2021

Bachelor Of Commerce -

University of the South Pacific
01.2013

Fiji Seventh Form -

Labasa Sangam (SKM) College
01.2011

Fiji School Leaving Certificate Examination 291/400 -

01.2010

Certificate Of Appreciation -Outstanding Orator -

01.2009

Certificate Of Participation- Leadership Workshop -

01.2009

Fiji Junior Certificate Examination 506/600 -

01.2008

Fiji Mathematics Competition -

01.2008

Certificate Of Credit) -

Labasa Sangam Primary School
01.2006

Fiji Mathematics Competition -

01.2005

Certificate Of Participation) -

Saint Mary's Primary School
01.2004

International Olympic Day Run (Certificate Of Participation) -

01.2000

Merit Certificate-Obtained 2nd Place -

01.1999

Merit Certificate- Obtained 3 -

Methodist Kindergarten
01.1998

Completed Coursework Towards NOMCI -

NORTH MULTICULTURAL COMMUNITY INITIATIVE

Completed Coursework Towards Certificate On Pre-School -

Skills

  • Internet and Email
  • Microsoft Office Packages (MS Word, MS Excel)
  • Effective Communicator and Public Speaker
  • Business Administration
  • Month-End Processes
  • Administrative Support
  • Team player
  • Flexible with hours
  • Issue Resolution
  • Training and mentoring
  • Cash Handling
  • Guest service and assistance
  • Team building and supervision
  • Hospitality services
  • Leadership support

References

References available upon request

Timeline

Guest Services Associate

WorldMark by Wyndham
02.2023 - Current

Senior Finance Officer

Vision Group
12.2015 - 08.2021

Credit Staff

Courts Fiji Limited
06.2015 - 12.2015

Assistant Presiding Officer

Fiji Elections

The Emerging Leader Program - Leadership

Travel And Leisure Learning And Development

Certificate In Aged Care -

Prestige Caregivers Academy

Professional Diploma In Business Management -

USP

Bachelor Of Commerce -

University of the South Pacific

Fiji Seventh Form -

Labasa Sangam (SKM) College

Fiji School Leaving Certificate Examination 291/400 -

Certificate Of Appreciation -Outstanding Orator -

Certificate Of Participation- Leadership Workshop -

Fiji Junior Certificate Examination 506/600 -

Fiji Mathematics Competition -

Certificate Of Credit) -

Labasa Sangam Primary School

Fiji Mathematics Competition -

Certificate Of Participation) -

Saint Mary's Primary School

International Olympic Day Run (Certificate Of Participation) -

Merit Certificate-Obtained 2nd Place -

Merit Certificate- Obtained 3 -

Methodist Kindergarten

Completed Coursework Towards NOMCI -

NORTH MULTICULTURAL COMMUNITY INITIATIVE

Completed Coursework Towards Certificate On Pre-School -

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Vinisha Daya Mani Michael Govind