DEVIN MCCORMICK
Starbucks
New River,Az
8
years of professional experience
Customer-focused support professional with 3+ years of experience in high-volume service environments, handling customer concerns, coaching teammates, and streamlining processes.,Drove stronger customer satisfaction, shorter wait times, and faster new-hire readiness through direct support and process improvement.,Tech-savvy and prepared to contribute in customer support, customer success, or support team lead roles at fast-moving companies.
Work History
Barista Trainer
4 Years 5 Months- Led barista operations during peak hours while training 10+ new hires, reducing ramp-up time by ~30% and improving team consistency.
- Raised customer satisfaction scores from ~80% to ~95% through hands-on coaching, proactive problem-solving, and calm de-escalation of difficult situations.
- Cut average customer wait times from ~90 seconds to ~35 seconds by reorganizing workflows, prioritizing effectively, and coordinating with the shift team.
- Handled a high volume of in-person and mobile orders while maintaining accuracy, friendly service, and adherence to company standards.
- Served as an informal go-to person for questions, helping teammates troubleshoot register, POS, and drink-order issues quickly.
Print & Marketing Supervisor
7 Months- Supported customers with complex print and marketing orders, translating vague or stressful requests into clear, actionable solutions.
- Trained and coached a team of 4 associates, increasing upsell rates by ~25% and improving overall customer experience.
- Streamlined print order workflows by coordinating between Adobe tools, POS systems, and internal processes, reducing turnaround time by ~30%.
- Managed multiple simultaneous customer projects, set expectations clearly, and followed up to ensure satisfaction and repeat business.
Courtesy Clerk / Cashier
1 Year- Provided friendly, efficient checkout experiences, handling cash and card transactions accurately in a fast-paced grocery environment.
- Assisted customers with questions, returns, and basic issue resolution while maintaining store standards cleanliness.
- Supported front-end operations by bagging, retrieving carts, and jumping in where needed to reduce line wait times.
Education
Associate of Arts - Arts & Humanities
Expected
Certificate - Web Development
Skills
Customer Support & Issue Resolution
High-Volume
Fast-Paced Environments
De-escalation
Empathy & Active Listening
Team Leadership
Coaching & Training
Process Improvement & Workflow Optimization
Google Workspace
Slack
Excel/Sheets
Digital POS Systems & Basic Tech Troubleshooting
Remote Collaboration & Documentation
Comfortable learning new software (ticketing systems
CRMs
internal tools).
Strong written and verbal communication; able to adapt tone for chat
email
or phone.
Emotionally intelligent and calm under pressure; experienced with upset and stressed customers.
Personal Information
Availability: Open to remote roles and relocation
Timeline
Barista Trainer
Starbucks
05.2022 - CurrentRead More
Print & Marketing Supervisor
Staples
12.2021 - 07.2022Read More
Courtesy Clerk / Cashier
Vons
01.2019 - 01.2020Read More
Fullstack Academy / Cal Poly
Certificate from Web Development
Read More
Cuesta College
Associate of Arts from Arts & Humanities
Read More