Summary
Overview
Work History
Education
Skills
Techstack
Interests
Timeline
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Chase Taake

Chase Taake

Columbia,IL

Summary

Experienced Customer Success Manager with a proven track record in driving customer success, managing projects, and achieving social media growth. Successfully led success initiatives for multiple startups and owned viral social media brands. Proficient in onboarding VIP creators, optimizing content strategies, and utilizing tools such as email marketing and product launches. Demonstrated expertise in Hubspot, TikTok, Zapier integrations, and platform management.

Overview

4
4
years of professional experience

Work History

CUSTOMER SUCCESS MANAGER

REX RESERVATIONS
03.2023 - Current
  • Streamlined Client Onboarding: Successfully onboarded over 150 clients by developing and implementing a scalable, well-documented onboarding process that enabled the management of 10+ concurrent onboards, including vision calls, reservation page setups, and tailored training sessions
  • Exemplary Customer Support: Solely managed all customer support operations, earning a reputation for quick and accurate responses, as recognized by clients who dubbed me "Chase Almighty" for my dedication and efficiency
  • Product and Integration Expertise: Conducted daily product testing, meticulously documenting bugs for the development team, and served as an integrations specialist, seamlessly connecting clients with over 10 complex integrations
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

PROJECT MANAGER

SIGNBIRD
02.2022 - 03.2023
  • Project Management and Delivery: Led the creation of billboard commercials by managing the entire project lifecycle, from collecting key deliverables to understanding and highlighting the unique features of each billboard, ensuring all deadlines and deliverables were met
  • Team Coordination and Execution: Successfully coordinated a team of videographers and creatives, overseeing up to 10 commercial projects simultaneously, while maintaining a focus on quality and timely delivery
  • Lead Video Editor: Edited and produced compelling commercial content that effectively showcased billboard potential to advertisers, enhancing client engagement and satisfaction
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.

Realtor

Worth Clark Realty
09.2020 - 03.2024
  • Sold $5M+ of Real Estate
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Compared recently sold area properties to determine competitive market prices.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Wrote contracts to outline sales and purchases of properties.

Education

Understand Startups - Thriving in A Startup

Praxis
Remote
03-2022

MBA - Entrepreneurship

Southern New Hampshire University
Hooksett, NH
06-2021

Skills

  • Customer Relationship Management
  • Technical Support & Troubleshooting
  • Project Management
  • Communication & Presentation
  • Data Analysis & Reporting
  • Product Knowledge & Advocacy
  • Cross-Functional Collaboration
  • Process Improvement
  • Analyze performance
  • Research and due diligence
  • Key accounts development
  • Training programs

Techstack

  • TikTok, Multiple 1M+ posts, Expert level understanding, $300,000 rev from one TikTok
  • Skool, Possible opportunity, Expert level understanding, Potential additional revenue
  • Buffer, Scheduling, Analyze performance, Engage with community

Interests

I love Alex Hormozi content, growing communities on Skoolcom, Marvel movies, and making the world a more fun place

Timeline

CUSTOMER SUCCESS MANAGER

REX RESERVATIONS
03.2023 - Current

PROJECT MANAGER

SIGNBIRD
02.2022 - 03.2023

Realtor

Worth Clark Realty
09.2020 - 03.2024

Understand Startups - Thriving in A Startup

Praxis

MBA - Entrepreneurship

Southern New Hampshire University

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Chase Taake