Dynamic retail sales associate with proven expertise in customer service, teamwork, and problem-solving. Committed to enhancing customer experiences and achieving sales targets through effective collaboration.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Verizon
Euless, TX
09.2024 - Current
Assisted customers with product selection, enhancing overall shopping experience.
Maintained knowledge of current promotions and plans to provide accurate information.
Processed transactions efficiently using point-of-sale system, ensuring customer satisfaction.
Collaborated with team members to achieve monthly sales targets and improve store performance.
Educated customers on device features and services, fostering informed purchasing decisions.
Retail Sales Associate
Connectivity Source
Frisco, TX
08.2021 - 09.2024
Resolved customer inquiries and complaints promptly, contributing to positive service ratings.
Organized merchandise displays to promote new products and increase visibility in store.
Greeted customers and helped with product questions, selections, and purchases.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sales Associate
Premium Wireless
Denton, TX
05.2020 - 05.2021
Delivered personalized customer service to enhance client satisfaction and loyalty.
Demonstrated in-depth knowledge of wireless products to assist customers effectively.
Processed sales transactions accurately using point-of-sale systems.
Trained new sales associates on product features and customer engagement techniques.
Education
High School Diploma -
Ryan High School
Denton, TX
06-2017
Skills
Customer service
Teamwork
Problem-solving
Teamwork and collaboration
Customer assistance
Customer engagement
Cash handling
Retail sales
Reliability and punctuality
Store opening and closing
Flexible schedule
POS system operations
Phone etiquette
Sales expertise
Timeline
Retail Sales Associate
Verizon
09.2024 - Current
Retail Sales Associate
Connectivity Source
08.2021 - 09.2024
Sales Associate
Premium Wireless
05.2020 - 05.2021
High School Diploma -
Ryan High School
Verizon
Achieved top 5 in the district sales performance (Q1) 2026, ranking #4 overall.
Helped drive store to top 3 enterprise ranking through high-volume sales and strong conversion rates
connectivity source
Recognized as Top 10 performer across district for monthly sales.
Customer Experience Excellence Award.
Highest Customer Satisfaction Score (CSAT).
Led team in accessory sales for multiple consecutive months.
Premium wireless
#1 Sales rep in the district with 70 phones solid. (most sold in a month excluding black friday)
High-Volume Sales Performer.
Surpassed key performance metrics including upgrades and add-ons.
Maintained high customer satisfaction through personalized sales approach.
Contributed to store exceeding sales goals and ranking among top-performing locations.