Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Chase Waits

Jacksonville,FL

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Bringing excellent communications skills to enhance the customer experience.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

D-Bat jacksonville
Jacksonville, FL
01.2024 - Current
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Front Desk Receptionist

D-Bat jacksonville
Jacksonville, FL
07.2023 - 01.2024
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.

Store Associate

Kohls Department Store
Jacksonville, FL
09.2021 - 01.2024
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Operated scanning equipment for price checks and stock replenishment.
  • Assisted with loading and unloading deliveries from vendors.
  • Processed returns and exchanges according to company policy.

Overnight crew member

Planet fitness
03.2021 - 08.2021
  • Clean the gym, as well as work the front desk and help sell merchandising and signing customers up, and canceling memberships.

Market/seafood associate

Winn-dixie
08.2019 - 03.2021
  • Stocked the market department, as well as the lunchmeat and frozen sections, helped customers in the market

Education

BACHELOR’S degree of communication - Digital Communications And Media

FSCJ
Jacksonville
07-2024

Associates Degree of Arts -

Fscj
Jacksonville
01.2020

Skills

  • Works great in a fast-paced work environment
  • Great customer service skills
  • Team player
  • Great communicator
  • Accountable
  • Employee Relations
  • Training and development skill
  • Process Improvements
  • Very familiar working with Microsoft Office
  • administrative work, scheduling appointments, making phone calls, replying to emails

Affiliations

  • family-oriented, loves to be with friends and family
  • supporting my younger brother in all his sport ventures

References

References available upon request.

Timeline

Assistant General Manager

D-Bat jacksonville
01.2024 - Current

Front Desk Receptionist

D-Bat jacksonville
07.2023 - 01.2024

Store Associate

Kohls Department Store
09.2021 - 01.2024

Overnight crew member

Planet fitness
03.2021 - 08.2021

Market/seafood associate

Winn-dixie
08.2019 - 03.2021

BACHELOR’S degree of communication - Digital Communications And Media

FSCJ

Associates Degree of Arts -

Fscj

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Chase Waits