Reliable service provider demonstrating strong financial oversight and effective communication in high-pressure environments. Proven ability to coordinate successful events while fostering teamwork and addressing customer needs with confidence.
Overview
5
5
years of professional experience
Work History
Service Provider & Catering Specialist
Outback Steakhouse
06.2021 - Current
Logistics & Delivery (Catering Specialist/Driver): Coordinated and executed off-site events, ensuring safe operation of delivery vehicles for timely arrivals and professional setups for diverse customer needs.
Financial Accountability (Headwait): Managed closing procedures, ensuring accurate calculation and distribution of tip pools and completion of nightly financial reporting for service team.
Customer De-escalation: Facilitates customer de-escalation by employing effective communication strategies to address complex needs, consistently upholding the brand’s "No Rules, Just Right" philosophy.
Team Leadership: Achieved promotions through multiple roles (Busser, Host, Take-Away Server, Server Support, Server) by demonstrating reliability and adaptability in high-volume, high-stress environments.