Chase Winters
Bradenton,FL
Summary
Reliable service provider with a track record in customer de-escalation, effective communication, and teamwork. Expertise in coordinating successful events and financial accountability, delivering exceptional service in high-pressure environments. Professional with strong background in delivering exceptional service. Skilled in problem-solving, client communication, and maintaining high standards. Thrives in collaborative environments, adapting to changing needs while driving results. Known for reliability, attention to detail, and client-focused approach.
Overview
5
5
years of professional experience
Work History
Service Provider & Catering Specialist
Outback Steakhouse
2021.06 - Current
- Financial Accountability (Headwait): Oversaw closing procedures, ensuring accurate calculation and distribution of tip pools and nightly financial reporting for service team.
- Logistics & Delivery (Catering Specialist/Driver): Coordinated, prepared and oversaw off-site events and executed safe operation of delivery vehicles to guarantee timely arrivals and professional setups for small to large-scale customers.
- Team Leadership: Promoted through multiple roles (Busser, Host, Take-Away Server, Server Support), based on reliability and adaptability in high-volume, high-stress environments.
- Customer De-escalation: Facilitated customer de-escalation by employing effective communication strategies to address complex needs, consistently upholding the brand’s "No Rules, Just Right" philosophy.
Education
High School Diploma -
Manatee School For The Arts
Palmetto, FL 2019.08 - 2023.05
No Degree -
State College of Florida
Bradenton, FL 2024.01 - Current
Skills
- Proficient time management
- Reliability
- Teamwork
- Problem-solving
- Effective multitasking
- Exceptional communication
- Accurate data entry
Languages
English
Timeline
No Degree -
State College of Florida
2024.01 - Current
Service Provider & Catering Specialist
Outback Steakhouse
2021.06 - Current
High School Diploma -
Manatee School For The Arts
2019.08 - 2023.05