Elizabeth Trevino
Bakersfield,CA
Summary
Highly skilled bilingual Customer Service Representative with a strong background in excellent communication skills and a proven track record of exceeding customer expectations in a fast-paced environment. History of meeting high productivity, quality, and performance standards. Dedicated and proactive team player with a customer-focused approach to resolving outstanding issues and ensuring effective resolution.
Overview
6
6
years of professional experience
Work History
Court Service Specialist
Kern County Superior Court
08.2024 - 02.2025
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
Customer Service
Transworld Systems Inc./Account Control Technology
04.2020 - 08.2024
- Provided exceptional customer service and problem-solving skills in a fast-paced call center environment
- Maintained consistent high performance with a solid record of achieving or exceeding objectives
- Utilized active listening and communication skills to ensure customer satisfaction at a busy help desk
- Utilized billing software to input and update client information accurately
- Processed payments over the phone and set up recurring drafts
Sales Manager
Aarons Furniture Inc.
01.2019 - 12.2019
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Education
Associates - Psychology
Bakersfield College
Bakersfield, CA05.2023
Associates - Liberal Arts
Bakersfield College
Bakersfield, CA05.2023
Skills
- Great Communication Skills
- Call Center Background
- Multitasking and organization
- Proficient Time Management
- Perfect Attendance Record
- Creative problem solving
Languages
Spanish
Timeline
Court Service Specialist
Kern County Superior Court
08.2024 - 02.2025
Customer Service
Transworld Systems Inc./Account Control Technology
04.2020 - 08.2024
Sales Manager
Aarons Furniture Inc.
01.2019 - 12.2019
Associates - Liberal Arts
Bakersfield College
Associates - Psychology
Bakersfield College
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