Open To Work
Erika Diaz
SHAFTER,California
Overview
13
13
years of professional experience
1
1
Court Reporting
4
4
years of post-secondary education
Work History
Court Service Specialist
Kern County Superior Court
10.2016 - Current
- Facilitated case management processes to ensure timely resolution and compliance with court procedures.
- Assisted in coordinating courtroom activities, including scheduling hearings and managing document flow.
- Implemented process improvements that enhanced service delivery and reduced wait times for court users.
- Trained new staff on operational procedures and customer service best practices to maintain high-quality service standards.
Routing Specialist
St. George Logistics
01.2013 - 09.2016
- Coordinated routing schedules to optimize delivery efficiency and reduce transit times.
- Analyzed shipping data to identify trends and recommend process improvements.
- Developed and maintained relationships with carriers to enhance service levels.
Education
CERTIFIED COURT REPORTER - Court Reporting
Downey Adult School
Downey, CA 04.2022 - 12.2025
Skills
- Strong work ethic
- Attention to detail
- Multitasking and organization
- Computer skills
Certification
CSR CERTIFICATION
Accomplishments
- Completed National Court Reporters Association (NCRA) Certification in 2025.
Languages
Spanish
Native or Bilingual
Timeline
CERTIFIED COURT REPORTER - Court Reporting
Downey Adult School
04.2022 - 12.2025
Court Service Specialist
Kern County Superior Court
10.2016 - Current
Routing Specialist
St. George Logistics
01.2013 - 09.2016