STACEY BYRD
Customer service specialist
LARGO,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Home Depot
LARGO, FL
12.2019 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Increased efficiency and team productivity by promoting operational best practices
Cake Decorator
Publix
Clearwater, FL
07.2017 - 07.2019
- Prepared special creams and frostings for cakes and other dessert specialties.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Designed specialty cakes for weddings, birthdays and graduations.
- Provided exemplary customer service to at least 20 patrons daily in high-volume shopping center location
Sales Associate
Marshalls
LARGO, FL
03.2016 - 06.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Achieved perfect attendance and on-time record
Sales Associate
Burlington Coat Factory Distribution Center
Seminole, Florida
09.2015 - 12.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services
Education
GED -
Spc
Seminole, FL 08.2017 - 09.2017
Skills
Complaint resolution
Certification
Licensed insurance agent
Timeline
Licensed insurance agent
05-2020
Customer Service Specialist
Home Depot
12.2019 - Current
GED -
Spc
08.2017 - 09.2017
Cake Decorator
Publix
07.2017 - 07.2019
Sales Associate
Marshalls
03.2016 - 06.2017
Sales Associate
Burlington Coat Factory Distribution Center
09.2015 - 12.2016
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Julie WhiteJulie White
Installation Coordinator at The Home Depot Home ServicesInstallation Coordinator at The Home Depot Home Services
Angie ByrdAngie Byrd
Installation Service Coordinator at Home Depot at Home ServicesInstallation Service Coordinator at Home Depot at Home Services
Dunja AbidovicDunja Abidovic
Registered Nurse at Moffitt Cancer CenterRegistered Nurse at Moffitt Cancer Center